ACCOUNT SECURITY
TWO PIECES OF INFORMATION NECESSARY VERIFY AUTHENTIFICATION CRITERIA?
WHAT ARE:
-IVR MATCH IF NOT, ASK FOR PHONE NUMBER
-ADDRESS
-FIRST AND LAST NAME ON THE ACCOUNT
-ACCOUNT NUMBER ?
Alerts; Answer Flow; FAQs; General; Glossary; How-To; News; Policy; Product Overview; Third Party Directory
What are links found under the "Browse" dropdown?
The plan available for Hispanic customers
What is Spectrum Mi Plan Latino?
You need to check to see when the customer is scheduled for interruption
What is task code 14 (Collections Events)?
You can control what your kids watch, or how much they watch, even when you are not there
What are Parental Controls?
When authenticating an account what is one piece of information needed once the caller verifies the name on the account?
What is security code; account pin; answer to security question; drivers license number; call the customer back at the phone number listed on the account; last for digits of the MAC address or serial number on the equipment; or ONLY retention related transaction (the last 4 of the SS number)?
Where you can locate the Store Finder
What is the Actions dropdown?
The price difference of Spectrum Select and Spectrum Gold
What is $40?
You are speaking to a spouse who is requesting to add services, where can you look to see if they are listed as an Authorized User?
What is task code 33 (Customer Information)?
A collection of dozens of your favorite genre music channels, there is guaranteed to be something for everyone
What is Music Choice?
Who can collect a payment from the caller?
What is "any caller"?
G2214
What is ICOMS Service Codes - Carolinas?
The monthly fee for Cantonese International Tier
What is $39.99?
Your customer needs their bills to be mailed to their daughter for a few months while they are out of the country. What screen in ICOMS can you go to in order to update the customer's bill-to address?
What is task code 52 (Statement Configuration)?
a free digital cable feature that allows our Preferred and SPP TV customers to restart certain TV shows that are already in progress without pre-planning or using an in-home recording device.
What is start over?
Who can add a line of business (TV, Internet, Voice)?
What is the Account Holder and the Authorized Users?
My Recommendations; Recent Searches; Recently Viewed; Subscriptions
What are links found under the users name?
This article provides business rules for TV equipment under Spectrum Pricing and Packaging (SPP), as well as details on DTA replacement.
What is Spectrum TV: Equipment Rules and Pricing or PO1085?
You see a prorated charge for a DVR that was charged to a customer's ledger on a particular date. If you wanted to check to see if a work order was entered that caused the prorate what would be the best screen to visit?
What is task code 05 (Work order Display)?
Record and watch what you want, when you want. Never miss your favorite shows again.
What are benefits of a DVR?
Who can request call detail records?
What is the Account Holder and the Authorized Users?
The article number for Spectrum Pricing and Packaging: Overview
What is G1515?
The channel a customer can fine Animal planet in Canton, Ohio
What is 55?
Your customer received a new credit card and would like to update their method of payment information so this card will be used in the future. What screen would you go to update this information/
What is screen 18 (Method of Payment)?
A "TV" or "TV and Internet" package designed to meet the needs of value shoppers.
What is Essentials TV?