A tardy is considered how many minutes past your start time
5 minutes past your start time
100
A welcome call (welcomed) is
you have called to welcome a member and welcomed them successfully
100
Name of the law firm we work closely with
Walker and Taylor
200
Who can sign up for a dual plan
Any 2 adults living in the same household
200
The emergency plan is
a list of 3 contacts you would want your independent program attorney to call if you were ever in an incident.
200
A verbal corrective action lasts
2 months
200
how many calls do you have to log if you are calling to welcome a member and he/she also has a balance.
2 call logs
200
The attorneys that we work closely with are called....
Independent Program Attorneys
300
Leo Program is available in
TX, PA, FL
300
The 24/7 emergency hotline is answered by
an independent program attorney
300
a flex is....
requesting time off and making up that time in 1 sitting within the same work week and month
300
When you log failed payment calls the subject has to always be.....
Numbered.
300
U.S. & Texas LawShield® is a.....
Legal Defense for Self Defense Program
400
bail amount for the bail bond and expert witness is
$25,000
400
The program can also cover for...
All other weapons
Accidental Discharge
400
how many days is your grace period
90 days
400
What kind of mail request do you have to submit when you call to welcome someone and they ask you to add a secondary.
Member Packet (Request)
400
Describe the Attorney Required process
When you submit a request in salesforce to have an attorney call a member back within 24-72 hours. If they are not in an attorney required state, we send an email to the attorney directly and cc shaun.
500
Career Shield is...
Protection Beyond use of force
500
What is not covered in the membership
Government Cost's, Investigators cost's, or Bail Bond and Expert Witness Costs (unless you purchase the Bail Bond and Expert Witness add on)
500
When a member wants to sign up over the phone, those calls go to
John Stonephyer
500
What are the steps to take if you call a member to welcome them and they have a bad number
Log the call as Bad #
Remove the phone # from agent portal and replace with Zero's
Send the missing information email
if the email bounces, send the missing information letter
500
The name of the person whom you transfer NFA calls to...