This product can text, make calls, play games, and a better model may come out every so often
What is a Smartphone?
100
The CRM will identify this person for you to speak to when calling a client.
What is a contact person?
100
An online professional site where you can connect with groups, key contacts and the company itself to learn about events and other information.
What is LinkedIN?
100
For a client that has shown this type of performance over the recent past, you should offer additional support and/or licenses.
What would you sell to a company that exhibits growth?
100
EMEA
What is the acronym for Europe, the Middle East and Africa?
200
You usually don’t have to take a driving test when this expires.
What is a driver’s license?
200
The CRM will display the amount the client spent last year.
What is the dollar amount of opportunity?
200
Online social media site that contains a timeline of events happening at a company, interactive questions and responses from customers, and many “likes.”
What is Facebook?
200
You should anticipate these types of objections if your analysis shows a company had poor performance over the past quarter?
What is a budget objection?
200
Chris Carrington
Who is the CEO of Service Source?
300
Hardware is one of the four.
What is one of the four industries in which Service Source operates?
300
The CRM tells you what the client has coming up for renewal.
What is the type of contract or product the client has purchased that is now up for renewal?
300
An online search engine that will find information that you request about a company
What is Google?
300
You’ll need to ask who the correct contact person is this year.
What would you do if the contact on your opportunity is inaccurate?
300
The Space Needle
What is an iconic landmark in the city of Seattle?
400
Clients should be sure to renew this to protect their purchase in case their product fails them.
What is a support contract?
400
It’s an historical list of your customer’s pricing requests.
What are past quotes?
400
Most companies have an address to this type of site, which showcases the company, provides detailed information about their products and services and more!
What is a company website?
400
Bring up the conversation around budget to avoid this.
What is preparing to overcome a budget objection?
400
Opening in 1971, it was a single coffee store in the Pike Place Market.
What is Starbucks?
500
You should offer this to a client that has had several consecutive one year contracts.
What is a multi-year contract?
500
90 days beforehand.
What is the time period advance of the expiration date that I should contact my customer?
500
You can follow companies on this site, which allows messages to be sent using 140 characters.
What is Twitter?
500
The CRM will display this term if you will be calling an end user.
What does the term “direct” indicate?
500
It is the largest city in the state of Washington, and lies between the Puget Sound and Lake Washington.