Chartfinder
What tab do we find the health plan
What is ...Health Plan Tab
Do we schedule/speak with third party copy services?
What is , No
When a site wants a different fax number to send the request
What is ..
Quick contact directory
Can I have your first name and last ....
What is ... Initial
What is the chart count for HEDIS requests
What is 10 plus charts
What is the maximum complete date
What is ...8 days
What is the name of the ONLY third party copy service we CAN send the request to ?
What is ... ChartSwap
When working a past due outreach , to confirm if demo verification is needed , you would refer to .....
What is .. Contact Center Call handling Guidelines
Are your records kept .....
What is , Electronically or on paper
Can a site ask for a specific technician to come to their office
What is , Yes
Name Three statuses we do not work
What is ...
Complete
PNP
PNP Released
Escalated
ROI Research
If the site does not know the Site ID, what do we put in the notations panel?
What is, Site ID Unknown
When a site states they sent the request in via untracked mail 5 days ago , what do you refer to
What is , Provider Submission Research
We have 7 to 10 day turn around
What is .....Unfortunately my system does not allow me to past 8 days
When the site is requesting a CRS for less than 15 charts , what is best practice
What is , Offer alternate retrieval methods
What two things can you do under the update tab?
What is ... Escalate and ROI Research
If the site transfers you to a copy service what do you do?
What is ...Call the provider site back for verification
When a site gives push back on the complete date
What is Outreach: Rebuttals and Objection Handling
When the provider site states they do not want to receive the request via fax....
What is , Email or Mail
Can we send supplies if site is also requesting a CRS
What is , Yes
Why is there an email slot under the health plan tab?
What is ...
Payments
Providers email address is used when they want to be paid via credit card
When a site states they use Ciox/Datavant as their third party copy service, what is the next question ask ?
What is .. “ Do you handle chart review or audit request?”
Where do you find the turn around time for special handling request
What is Outreach: Special Handling, Shipping Labels, Supply Requests
What do you offer a site with E Charts , who wants CRS , when there is no available dates on the schedule
What is , EMR Remote
What is the meaning for the number in the drop down when scheduling the CRS
What is,
This is how many human bodies you are sending to that location