Day 1 - A
You must change this every 90 days.
What is your Windows password?
Submit a help desk ticket from the ARX SharePoint homepage.
What is the way to solve Tech issues that your supervisor can't solve?
Approximately 33 - 69% of medication-related hospital admissions are due to this.
What is Poor Adherence?
This is often available for patients who are uninsured or can't afford their medication.
What is PAP?
At AssistRx, this group dispenses commercial products at cash pricing and often offers Tweener products.
What is CoAssist?
Customer Relationship Management system used by Patient Solutions at ARx
What is Salesforce?
An unexcused early absence is when this happens.
What is 'when an employee goes home mid-day without speaking with their supervisor first?
You'll find training from the Learning and Development Team here.
What is TLS (The Learning Source)?
These is the role you WON'T find in a hub.
What is a sales rep?
Also called a Starter Dose.
What is Quick Start?
They often require special storage or handling, treat complex conditions, and have high costs.
What are Specialty Medications?
Team members receive work within a Patient Account in THIS form in Salesforce.
What is a Case?
You're likely to find documents related to each program in this online resource.
What is SharePoint?
You'll find training from the Compliance department here.
What is KnowBe4?
This team offers support services, including BIs, PAs, Appeals, PAP and Clinical Trials for more than a dozen programs.
What is Shared Services?
Also called an Emergency Supply.
What is Bridge?
(A patient changing jobs may have a temporary lapse in coverage and might qualify, if offered by the manufacturer.)
The words that define the acronyms KPI & SLA.
What are Key Performance Indicators and Service Level Agreements?
During the onboarding/reimbursement process, the hub agent will NOT be able to do THIS.
What is choose which pharmacy to triage the prescription?
AssistRx uses this for chatting and calling coworkers.
What is Microsoft Teams?
This is where phone agents will find Quality Reviews on their calls and submit time off.
What is Verint?
This process is used to determine if a prescribed procedure, service, or medication will be covered.
What is Prior Authorization?
Programs that may provide assistance to patients who might not qualify for PAP.
What is Foundations?
The HCP-facing system used for eRx, ePA, and program enrollments.
What is iAssist?
You should NOT match a Customer’s Style when...
What is When they are Angry/Frustrated?
The template from Marketing will help you to do this.
What is Create your email signature?
KnowBe4@assistrx.com
What is the email address to request a retake of a quiz in the Compliance LMS?
What is the ARx Patient Solutions Pharmacy?
The AssistRx Non-dispensing call center pharmacy.
What is the AssistRx Patient Solutions Pharmacy?
The two websites where patient authorization and consent can be provided without the help of their HCP.
What are Patient Engagement Site (or Branded Engagement Site) and HIPAAConsent.com?
One is involuntary, the other is intentional.
What are Hearing and Listening?