Dress Code
What type of shoes are required?
Black non-slip shoes.
Where is the safe meeting place?
In front of the box office in the parking lot.
What is the FIRST thing you should do if a guest has an accident (i.e. falls down)?
Call a manager!
What type of ID is needed to issue a caregiver pass?
NONE! This is a courtesy given and no ID is required.
How do you receive your employee passes?
What color should your socks be?
All black.
True or False: A guest can re-enter the building if they forgot something in the auditorium during an evacuation.
FALSE! No one can re-enter the building until emergency personnel deem it safe.
Can non-ticketed guests use the restroom?
No, we do not have a public restroom.
What are the two types of animals that can work as service animals?
Dogs and miniature horses.
What do you do if someone from the media approaches you?
Refer them to a manager who will give them the Regal Media Hotline number.
FALSE. Cell phones should not be on your person during your shift.
Where should guests be moved to in the case of an earthquake?
Into doorways and restrict access to the lobby.
Who is allowed to carry a weapon inside the theatre?
Off duty police officers who provide a badge, and our on duty armed security.
Do we allow emotional support animals in the theatre?
True or False: You may only use self-provided non-Regal branded containers for your free popcorn and soda during your breaks.
TRUE! Containers must be personally provided and of reasonable size.
Hair longer than what length needs to be pulled back during every shift?
Longer than shoulder length.
What steps do you take during a power failure situation?
Go through the auditoriums and inform guests there has been a power failure. If power is not restored in 15 minutes, issue passes.
When should a bag check be performed? What tools are available to assist with thorough bag checks?
Every time a guest enters with a large bag, backpack, suitcase, etc.
Use the flashlight and dowel rod to check all compartments.
When a guest is accompanying a patron who will be utilizing the wheelchair space next to the companion seat.
What are the required steps of a concession transaction?
Greet, ask for an RCC card, suggestive sell, upsize, and thank!
True of False: You do not have to tuck in your shirt if you are an usher.
FALSE! Shirts need to stay tucked in during all shifts.
What is the code for a missing child? For a medical emergency?
Code Amber and Code Blue
What are your options during an active shooter situation?
Evacuate, Hide, Take Action.
Name three of ADA accessibility devices we have to offer.
Closed caption glasses, cup holder CC, ALD, DV, and neck loop.
What is our brand promise?
Hint: 7 words
The best place to watch a movie!