Marriott
The name of the Loyalty Program for Marriott
Marriott Bonvoy
The river that determines Oklahoma's southern border.
What is the Red River?
This is where you find all of the Brand Standards and any information regarding Marriott.
What is, Marriott Global Source (MGS)
Most popular english series produced by Netflix in 2022?
Stranger Things s4
Months or Seasons with the highest demand
Peak
What is the 15/5 rule?
15 feet/steps away - smile and make eye contact.
5 feet/steps away - maintain eye contact, verbally greet the guest and use the appropriate time of day greeting.
The highest point in Oklahoma.
What is Black Mesa?
This is used when a guest has a negative experience.
What is L.E.A.R.N
Which film was the highest-grossing film of the year?
($1.1B box office) Avatar: Way of Water
Extra items or services that add comfort to a traveler's stay
Amenities
What does LEARN stand for?
Listen, Empathize, Apologize, React/Resolve and Notify.
The state flower.
What is Mistletoe?
Platinum, Titanium and Ambassador get this confirmed at check-in
What is guaranteed late check-out as late as 4PM.
Rihanna made her long awaited debut in which film soundtrack?
Black Panther: Wakanda Forever
What is the national symbol of Hospitality?
The Pineapple
This is Marriott's number one customer segment.
What is Business Travelers?
The state rock.
What is the Rose Rock?
How many seconds do you have to greet a new table
60 seconds
In the 2022 Winter Olympics, which country won the most medals?
Norway, (16G, 8S, 13B)
Hospitality workers must use problem-solving and _________ skills to meet guest needs
Communication
Daily Double!!!
Who can finish this sentence: ‘Take care of your people and...'
Bonus Question - Who said it?
‘Take care of your people and they will take care of your customers’
– J.W. Marriott - Founder's Philosophy
The state tree.
What is the Redbud?
How many minutes do you have to deliver beverages to a new table.
Beverages, with the exception of cocktails, were delivered within three minutes of their order |
Rap artist that has made the most money
Kanye West
What is considered to be the first hospitality offering ... What was served?
Beer