Argo
Argo must always be set to this location.
What is INTERNET BANKING?
A client calls in and would like their OD fee refunded. This is the location that shows if a client is eligible to receive an OD fee refund.
What is User Defined Fields --> NSF/ OD Fee Refund Advisor
T/F You get 8 hours of volunteer time a year. This is called Give Back
False. Give First
The code in VISA DPS for lowering risk.
What is C0M?
How do you view an OLB account from the client's perspective.
What is CSR Assist?
T/F Using the social to search with will allow you to access the account profile
False. the social will access the client profile
The length of time stop payments are good for.
6 months
The difference between Courtesy Cash and Courtesy Cash Plus
What is:
Courtesy Cash- Pays checks, ACH transactions, Recurring POS. (Using the Banks $)
Courtesy Cash Plus- Pays checks, ACH transactions, Recurring POS, One time POS, ATM withdrawals up to qualified limit. (Using the Banks $)
The use for MyCardCaddy.
What is the client portal to manage their debit/credit cards, set alerts and card preferences, turn cards off/on in real time, see current balance.
The system used to set up a clients bill pay.
What is Master?
A client can have multiple addresses on file. What are the steps to complete this task in Argo.
For example: One address in Florida for the winter and one in Ohio for the summer.
What is:
FAILSAFE--> Click the maintenance tab--> Address Information--> Update Customer Level Address--> Add Seasonal Address.
Signature cards are stored in here.
What is Onbase?
The time it takes for a provisional credit to appear in a clients account.
What is up to ten business days?
Scenario: A client calls in and they have lost their debit card.
Tell me the process of obtaining a new card and closing the initial card using account number
What is:
Hotcarding the card-confirming there are no fraudulent transactions-confirming address-ordering new card-if different address, failsafe and update before mailing out new card
Or client can go to branch for a new card
The cutoff times internal and external OLB transfers.
What is 9:00 EST for internal (FFB to FFB) and 6:00 pm for external (FFB to another institution)?
The steps for creating a sweep account for OD protection.
what is:
FAILSAFE -->Argo --> Account # --> Maintenance --> Sweep Arrangement Maintenance--> enter in account number for child account--> Click ok
Explain how a client could incur a $37.00 OD fee but their account never appears to go into the negative.
What is a Pre authorization hold
For example: Gas, tips- only hold $1.00 as a pre authorization and posts the total transaction amount once it is settled on the account.
The minimum requirements to verify a client.
What is:
First and Last name, Account number or SSN, and one of the following:
-Current Balance
- Amount AND payee of recent transaction
- Amount of recent deposit
- Amount AND payee of recent Check
- Amount AND company name of recurring debit
- Amount of recent payment
- Payment amount due
- original loan balance
- original CD/IRA balance
- term of loan
T/F We can place a travel alert on the client's card only if the client is the one calling in
True
The steps to find an image of a Snap Deposit in OLB.
What is:
Log into OLB--> Transactions--> Online Activity --> Snap Deposit History
The steps for placing a NEW check order.
What is:
Failsafe --> Maintenance tab --> Online Check order --> confirm the account number --> Express Order--> Personal--> Fill in address, name, check number, etc... --> Preview--> Submit
The process of placing a stop payment for an ACH.
What is:
Stop/ holds--> Add--> Enter Low and High Amount (range must be within $100)--> Enter Payee name--> enter remarks--> print stop notices--> Click OK
The three most frequently used forms by the CFC in First Forms.
What is Online banking enrollment, Autoscribe, and AFT Agreement or Dormancy release form
The process for placing a travel alert on a debit card.
What is:
FAILSAFE! --> Go to VISA DPS--> Work with cards--> Card and Account Maintenance --> Search AP card --> Enter card number--> Manage Risk Factor --> Add new risk-->C5D- VIP Discretionary BLK--> enter dates and comments (location, duration, etc.)
The process for adding an Account on Q2.
What is....
1. Adding account under customer level:
Logins under reporting --> enter SSN and Search --> right click, show user --> click show customer box-> click account management tab --> Right Click, Add accounts --> select appropriate account & enter number, click next --> Click No (pop up), and FINISH --> Save and Close.
2. Adding the account to the User Level:
Account Management--> right click, Add accounts-->Add all accounts--> enable "view, deposit, withdraw" by clicking and making them green checkmarks-->Save and Close.
These items in Argo require Failsafe before conducting them.
What is ALL OF THEM?
T/F each transfer has a 4.00$ fee
False, there is no fee to transfer
The six types of account ownership, their meaning, and the individuals with access to the account.
What is:
1. UTMA or Custodial- Account opened by an adult for the benefit of a minor
Access: Custodian and Minor – if 21 or over (18 in KY)
2. POA- A power of attorney (POA) is an individual authorized to act on the account owners behalf. This person may or may not be an account owner.
Access: Account Owner(s) and POA
3. POD-Pay on Death (POD) is an individual authorized to transact on the account after the account owner is deceased.
Access: Account Owners
4. Rep Payee- An account set up with an individual named for them by the Social Security Administration to receive and manage benefit payments.
Access: Rep Payee, Primary Account Owner
5. Fiduciary or Guardian: Someone who is legally appointed to act on behalf of someone declared unable to act for their own benefit. This may be for a minor or an adult.
Access: Guardian, Account Owner (cannot conduct transactions)
6. Living Revocable or Irrevocable Trust-A person who administers the assets held in a trust for the benefit of the named beneficiaries.
Access: Trustee or Grantor
The steps to close a card.
What is:
Failsafe--> Passport ATM/DR Card--> Click on Card --> edit --> Card status- close
T/F the client can view credit cards in their OLB
False only a link to ezcard