Renter Maintenance
What can we search by?
Name, Driver's License#, Phone#, Email, Membership#, Driver ID (internal)
What can we search by?
2.0 Tkt#, Res#, ODY RA#, Invoice Number
What can we search by
Customer ID (FC/CC1000#'s), Item Id (RA#)
What departments can we not assist?
Risk, DRU, Canada after 2021
What is a replacement invoice
This means changes were added or removed from the invoice.
What is a ForceCharge
has a customer id of FC1000#, means balance was left over from rental
What is required in your note
The Date, your EID, brief description of the call, and the payment confirmation if removing DNR.
What is the 3rd party invoice?
this is the second entity listed on an invoice
What business units can we work?
400- Enterprise city loc, 300- Enterprise Arpt, 200- Alamo, 110- National
What are the two types of RA#
Odyssey=aiport= 9 numbers long
Ecars 2.0= home city= 6 digit alphanumeric
What are reasons 3rd party didn't cover?
Last day/Rental terminated, extension requested, policy limit, direct bill extension
What are the Payment Entry Types
ONACT, PY, MT, EUCR (chargebacks only)
What is Collect and Transfer?
when there are two balances owed for two separate departments. We can collect/give information on our balance, we would transfer for the other department.
What is Adjustment in the Payment details?
The transaction will show as a payment on the invoice, but it means we need to go check PeopleSoft to verify if it is owed. *sometimes the transaction type will match tolls or citation
what is BDWCR/BDWDR
The account is 180 days late or more,PeopleSoft reflects a balance of $0 but customer actually owes the balance based off this entry type