Security & Robbery
How do you trigger the "distress code" when disarming the building in the event of forced entry?
Increasing the last digit of your alarm code by 1.
(ex:4826 -> 4827)
What do credit union's call their savings accounts?
Shares
What is the typical max dollar amount as cash we can give a member per day?
$5,000
What type of accounts does Reg. CC apply to?
Transactional Accounts (Checking accounts)
What does BSA Stand for?
Bank Secrecy Act
What should you do if you notice the "red & white stripped lighthouse" picture hanging from the window?
Leave immediately and call 911.
Then call your branch manager and/or member of management.
What is the type of account that is used for minors with a checking account?
Spirit Account
Name a type of transaction that is not permitted in the drive thru.
Running coin
Cash Advances
Printing Statements
Cashiers checks
Non-Member Transactions
In reference to Reg. E - What does it mean to be "Opted-In"?
It may be possible to have a 1-time debit card transaction approved even if the member does not have matching funds (may cause the account to go negative and charge a fee).
Who should you go to to assist you in filling out a SAR (suspicious activity report)?
Your manager (branch manager)
When should you NOT include the bait money in the event of a robbery?
When the robber specifically tells you not to include it.
What is the minimum dollar amount a member MUST keep in their Membership Savings?
$5.00
How much of a "mutilated bill" do we need to have in order to except/replace it?
At least 2/3 of the bill or coin
What is a "business day"?
A day when both the credit union and the federal reserve is open & accepting checks.
$10,000.01
Which branch was it that made the fun "home-made" video showing what NOT to do in the event of a robbery?
The Champlin Branch
What is the benefit of having an Advantage Relationship vs. an Everyday Relationship?
Free Cashiers Checks ($2)
Free Phone Transfers ($2)
Free Overdraft Protection ($1)
What is something you must ALWAYS do with a non-member transaction (assuming they already have a profile in Keystone)?
Pull OFAC
You are placing a hold on a $500 check that is being deposited in a savings account. How long is that hold?
7-business days
What is the purpose of the "Red Flag" Procedures?
To help detect, prevent, and mitigate identity theft in our credit union & membership.
What's the most important thing to remember in the event of a robbery?
Money is replaceable, you are not!
Get the robber what they want and out of the building as soon as possible.
What is the type of investment account where funds are promised to be kept for a certain length of time?
Share Certificate (CD)
What is the cash limit for non-members & shared branching cash back withdrawals?
$2,500
If the last day of a hold lands on a Friday, when should you set that hold to expire (make the funds available to the member)?
Funds should expire at the end of Sunday to be available on Monday (assuming Monday is not a holiday).
When would you inter information into the Monetary instrument log (MIL)?
Whenever a member is purchasing a cashiers check with cash (for any dollar amount).