InsightBB
Phone 2.0
Soft Phone
Screenpop
Security Coverage
100
This is the code you enter in ICOMS to enable 20.0 service.
What is 949.
100
Phone is available at this price, and includes 20 meg internet and free SHO for a year.
What is $25/month
100
This is the idle code you would use for break.
What is BR
100
You'd use this number from the customer information to copy and paste to ICOMS to find a customer account.
What is Phone CED
100
This is when you should quote Security Coverage pricing to customers.
When is never.
200
This is the security suite available to 10.0 customers.
What is CA
200
You must use this tool to verify customers are who they say they are (in some markets)
What is TPV.
200
You can connect a customer to a vendor by clicking this key once you've dialed their number.
What is transfer
200
You need to check this in order to determine if a customer is in a true outage.
What is ICOMS
200
As alternative to a subscription service, Security Coverage is available in this manner.
What is incident.
300
BB 20.0 customers can expect this much of an increase from their 10.0 price.
What is $10
300
Free long distance is included at this price with Phone 2.0
What is free?
300
If you click nothing, you will automatically enter this state when a customer hangs up.
What is Available.
300
If a customer enters the last four of their SSN in the IVR, this will turn green.
What is Validated
300
This is when you would pitch Security Coverage to customers.
When their support needs are beyond our scope.
400
This is the cost for 30 meg in addition to 10 meg.
What is $15
400
This is the bundle for entering all Phone service codes.
What is UPPH
400
These are the two ways to transfer a call.
What is Announced and Unannounced.
400
If a customer comes through in GREEN as Validated, you still must verify this in order to make a sale.
What is Last Four SSN
400
Customer calls in with questions regarding their ticket with Security Coverage. You will enter this:
What is a Got It ticket.
M
e
n
u