Store
System used for creating cases.
What is CRM
DC=5 Chain=50
What is your action taken?
What is Auth Code DC
(Try and Pull from DC first, if no stock go to chain stock, if chain has no stock, see if there are purchase orders coming, if there are purchase orders provide code. If there is 0 DC 0 Chain 0 PO's, we cannot provide code)
System used for booking appointments?
What is My Appointments?
We need to rush an order!
What is Rush
Excel Document that provides additional Emails, Subject line description, and what to attach in the email?
Hint:
Store / Ecom / Extra WTC
What is the Who to contact list
The date we always provide the store/customer?
What is the Promise Date
DC=0 Chain=50 What is your action taken?
What is Auth code Chain
(Try and Pull from DC first, if no stock go to chain stock, if chain has no stock, see if there are purchase orders coming, if there are purchase orders provide code. If there is 0 DC 0 Chain 0 PO's, we cannot provide code)
The Bride is calling...
What is SUPER DUPER EXCITEMENT?!
We need to change allocation in EOM!
Example:
PO > DC
DC > Store 123
Store 123 > DC
Who do we email?
What is Backlog
Knowledge base system we pull up every morning?
What is Knowledge Articles
System for viewing Store Order Information
What is the Event Management System?
DC= 0 Chain= 0
POUS0001451649 - PO Units Available = 48
What is your action taken?
Auth Code DC
(Try and Pull from DC first, if no stock go to chain stock, if chain has no stock, see if there are purchase orders coming, if there are purchase orders provide code. If there is 0 DC 0 Chain 0 PO's, we cannot provide code)
Main appointment we must never book?
What is Alterations
We need to change allocation in EOM!
Example:
Store 123 > Store 045
Store 043 > Store 087
Who do we email?
What is sending store change?
Store messed up and we are unable to assist, who do they email and CC?
What is DM Inquiries and CC their DM
What do we put in "customers name" field in our case?
What is the event holders phone number
CTO: Y
DC: 7
Chain: 0
What error message will you receive when trying to get an auth code?
This is a CTO item, please reach out to a contact center supervisor.
KA-01010
Glenburny AKA...
What is Baltimore
The store calls and they have an item that came in damaged from another store. Who can we email to locate and allocate to a different store?
What is Call Store Inquiries
We are showing:
DC-0
Chain-0
PO-0
Store states they see stock on their side.
What is a send sale
Steps to checking Order Status:
1: Put Event Holders first and last name in EMS
2: Find customers order
3: Get customers order number
4: Go to Manhattan and input order number
5: Advise shipped or promise date
No stock.. can you give a code?
What is..... no....
No stock means no merchandise, no merchandise means we cannot order it.
Reason for contact:
What is Store Appointment Call
Who do you always CC on emails?
Contact Center
CTO:Y
DC-7
Chain-0
PO-0
What will you have to do to get a code?
Reach out to a contact center manager