Credit
Where can you check to see how long you can grant for an extension?
Grid 1 Calendar
Who owns the meter?
Versant Power
How much is the fee for a CSR to process a check payment for a customer?
$2.95
What order needs to be set if the customer wants their service drop wrapped?
Line Hose (LHSE)
From what icon in the tree do you set a deposit quote from?
Piggy Bank
On an account that has a payment arrangement, how long after the due date does a notice go out?
3 days
Private line
What is the account that is used to log into Kubra?
(sign in page)
bangorhydro
Electrician is calling to upgrade the service from 100 amp to 200 amp, what order needs to be set?
LINE Issue
How long is a deposit quote valid for?
15 days
What does SOBA stand for?
Shut Off Broken Arrangement
What are power lines called that move power "up and the down the road"?
Distribution Lines
Where do you go to impersonate a customer's online profile?
Subscriber manager
What 2 alerts need to be added through the Meter Test workflow?
BLKDN - Block Disconnect Notice
PNLTY - Waive Penalties
Residential - 2 HIGHEST CONSECUTIVE MONTHS WITHIN THE LAST 12 MONTHS.
Non-Residential - 2 HIGHEST NON-CONSECUTIVE MONTHS WITHIN THE LAST 12 MONTHS
If granting an extension to a customer with collared or AMI meter, how long must we give the customer?
To day 8 of the disconnect window
What lines are also known as secondary lines?
Service Drop
Where do you go to verify a payment?
Payment manager
LINE Issue
What information is needed in a deposit quote notes?
W.A.M.P.P.
• Why is the deposit required? • Amount of deposit.
• Months and kWh used.
• Payment terms:
o Installments: 3, 2, or in full & Amounts of each installment
• Payment options given.
quote is good 15 days and to call back with conf# to set move in
How can a customer prevent a disconnect during a PV?
Establish a PA if not on one, pay the disconnect/catch up amount, dispute, or claim a medical emergency.
What lines move bulk power around the system?
Transmission Lines
Where do you find a copy of a disconnect notice?
Document manager - DTM Letters
Customer wants a cost for getting power to a location, what order needs to be set?
LNEW
What are the acceptable forms of payment for a non-residential deposit?
1. 3rd Party Guarantor
2. Irrevocable Bank Letter of Credit
3. Surety Bond
4. Letter of Acceptable Credit from another utility
5. Monetary Dollars (cash, check, ACH, debit/credit card)