Account Access
What are the default credentials for the Identity Management based login?
Username is full SSN and password is last 4 of SSN
Pre-tax contributions are taxed prior to being contributed to the account. True or False?
False. Pre-tax contributions are taken from the gross amount of a participants check and have not been taxed.
What time does the stock market close each day?
4pm EST
What do we use LexisNexis for?
Fraud prevention and additional verification when necessary.
What tab in CSR would allow a non UP participant to opt in/out of E-statements?
Forms & Reports ----------> Reports
What system do we use to reset a participant's security questions?
Relius
What does CSM stand for?
Client Services Manager
What does ARI stand for?
Additional Retirement Information
A common red flag behavior for fraud is when the caller expresses a sense of urgency. True or False?
True. Although, some legitimate callers may also express a sense of urgency.
Where on the dashboard in CSR will you be able to determine if a participant contributed Roth money?
My Portfolio box -------> Source View
What website do Salesforce Login participants use to access their account?
If a participant contributes Roth money, the employer match will also be Roth. True or False?
False. Employer contributions are ALWAYS pre-tax
A participant can remain opted into the Unified Plan and choose their own investments. True or False?
False. Being opted into the Unified Plan will prevent a participant from choosing their own investments.
Who do we refer the participant to if we are unable to verify them and they fail LexisNexis verification?
Their employer
In CSR, what is used to determine the participants line of business?
The logo in the top left corner
All Identity Management based login participants will use Americantrustretirement.com to sign in. True or False?
False. Only participants under the American Trust Line of business will use that website. The website depends on the line of business.
In your own words, explain what "vesting" means.
A process in which an employee (participant) can gradually earn ownership of employer contributions. Usually, years of service or hours worked will determine the vesting percentage.
What does the "20" in the conservative 20/80 model refer to?
The percent invested in stock. The first number refers to stocks (aggressive), and the second number refers to bonds (conservative)
We will only take a participant through LexisNexis if their balance is above $50k. True or False?
False. There are other circumstances in which we would take a participant through LexisNexis that are not related to the balance.
What else can we use to search for a participant in Relius besides their SSN?
Their full name (last name, first name). We must verify SSN to assist a participant, so this is only used if we cannot locate them with their SSN, or for research purposes.