Enrollment
Requirements for becoming a Clear member
What is 18 or older, has a US ID, knowledge of SSN and valid credit card
Green
What is Good Quality
Document Scanning Issues
What is Double Check ID is valid unexpired and unattended before attempting to rescan. Wipe down pod before attempting to rescan. Ask manager for assistance.
ASP
Three responsibilities
What is 1. Limiting access to members and minors accompanying them. 2. Visually and Electronically inspect clear members 3. Verify a members identity
US Passport Book, US Passport Card, US Stated issued Drivers License, US State issued ID, US Green Card, US Active Military ID, Global Entry Card
Yellow
What is Acceptable, but attempt to rescan
Credit Card issues
What is check for discrepancies, politely inform member that their card has been declined and ask for another form of payment
Ages 17 and 12
What is minors 17 and under can use Clear lane with member. Only minors 12 and under can enter clear lane and precheck lane with member
Verification Steps
What is 1. Log into Pod. 2. Scan Biometric. 3. Scan Boarding Pass. 4. Verify Member
ID Must be
What is valid, unexpired and unamended
Red
What is No Good
Identity Quiz failures
What is inform member that if they fail 2/3 times they must wait 24 hours to retake and cannot use clear lane
Confer and Concur Steps
What is 1. Say how many members are present. 2 State the members status (Standard vs Precheck) 3. If member requires manual ID check
STOP and what is technique used for
What is Security, Think, Organize, Plan, when multiple members enter clear lane
Steps in Enrollment Process
What is Ask for ID/Confirm Match, Scan Biometrics, Create New or Existing, Scan Documents, Account Setup, Agree to Terms and Conditions and Identity Quiz
Blue
No improvement
Photo Mismatch
What is Click photo, click no match, use another biometric
Clear Lane verification process
What is 1. STAAND. 2 Verify on Pod. 3 Verify names match. 4. Stamp. 5 Escort to TDC. 6 Confer and Concur 7. Pass Member to physical screening
Verification Pods log out after ___ minutes of inactivity
What is three
Database where the identity quiz questions come from
What is LexisNexus
Remedy for Bad Fingerprints
What is. Rub hands, dry hands, apply lotion, massage fingers
Name mismatch
What is if name is off by more then 2 letters member must go back to airlines to have a new boarding pass issued
SSSS Steps
What is 1. Highlight SSSS 2. Hold onto boarding pass. 3. Inform member they have been selected for secondary screening. 4 Notify Clear Manager, 5.Verify member identity, 6. Stamp. 7. Turn over member and boarding pass to manager. 8. Manager will escort the member to TSA Supervisor. 9. Manger will conduct a positive handoff with TSA Supervisor. 10. Manager will respond to Jira ticket
Mission Critical Practices
What is 1. Correct Lane. 2. Must be verified. 3. Make sure member walk past dogs in the event of CES. 4. When in doubt reverify