Fact Finding
What is the purpose of Fact-Finding?
A fact-finding interview is conducted to obtain a statement of facts concerning a specific eligibility issue.
What do you do once you go to work?
Clock in
What is RA?
Reemployment Assistance
What is PUA?
Pandemic Unemployment Assistance
Where is the issue ID?
Connect
The fact-finding process consist of?
When a claim has been flagged for some type of eligibility issue which could potentially deny or reduce benefits.
AWS
How many team members are in Loki's Team?
14
How to qualify?
COVID 19 affected work
do we call the claimant if all documents are submitted?
False
What are the steps to follow to the fact finding?
Review the issue
Develop a fact-finding plan
Conduct fact-finding interviews
Document the facts and/or the absence of facts.
Phone system should always be on what state?
Florida
you thought it was available, didn't you ?
Who works most in Loki's Team
Everyone
What forms are required to qualify?
W2 form, paycheck stubs, statement of employer
We call and ask them to either fax us document or they upload to their profile.
What are the principals of fact finding?
Review the issue
Develop a fact-finding plan
Conduct fact-finding interviews
Document the facts and/or the absence of facts.
What's our goal?
Help our claimants complete the questionnaire, so they can get due process
Who has the most perfect attendance in Capitol Bridge?
(Reverse)
Christian Cruz
If self employed what documents do you requiere?
1099, affidavit, business license
In connect when continuing with questionnaire if documets are missing what pops up?
an error message stating needed documents to continue
How to prepare for the fact-finding interview?
Keep control of the interview
Maintain objectivity
Be aware of the impact of language
What tp do when handling a difficult claimant?
Inform them to not speak vulgar ( first warning)
Inform them if the call continues in this form you will have to terminate the call
inform them to please call us back (provide number customer service) and 48h for the questionnaire to complete
Who is always on time?
(mega reverse)
Cristina Gonzalez
When do we inform them they will get paid?
We never give a date.
Where do we find our cases in PEGA, CRM or Connect?
PEGA