Problem Solving
What's the first step when problem solving?
Start with mindset
What would you do if you delegated to someone, but they didn't want to do it?
motivate them!
What technique(s) could you use if you want the audience to answer it for themselves?
boomerang, problem solve out loud, etc.
What analogy could you use to describe the granular activated carbon system?
Wonderful!
You forgot to buy someone a present, what type of solution is this? You put their birthday in your calendar.
preventive
Answer this question using Opinion +2: Why should I do task X?
Good job!
What technique(s) could you use if you don't know what to say?
delay and probe, boomerang, etc.
What does IDEA stand for?
Ignite, Describe, Explain, Analogy
What are the 3 options when coming to a decision?
yes, no, hold for now
What are the 3 positive ways to motivate others?
play, purpose, potential
What are 2 ways to check in with your audience virtually?
thumbs, scales, emojis, etc.
What could you do to move someone from undersatand to concern on the curve of dissatisfaction?
Exactly!
What are 4 types of info needed to make decisions?
facts, experience, policy, intuition
What are the 3 questions to ask yourself before delegating?
Do they know what to do?
Do they know how to do it?
Do they want to do it
How can you still be certain in your uncertainty?
no fillers/hedging language, share what you DO know, etc.
Share a success story in no more than 5 sentences
Beautiful!
Give me 2 solutions for if you miss your flight
Excellent!
Roleplay: What would you say if you delegated something to me and I didn't complete it?
Yay!
What is your opinion of challenging people?
Splendid!
Who is still your favorite communication coach?
Madina! (I hope)