Foundations for Leadership
This WHA value focuses on honesty and doing the right thing.
What is Integrity?
This is where emotional intelligence begins.
What is self-awareness?
This is an example of a conflict hook.
What is:
Competence, inclusion, autonomy, status, reliability, integrity, identity
Effective feedback should always include this.
What are clear examples?
This is the first stage of team development.
What is forming?
Transitioning from peer to leader often requires setting clear ________.
What are boundaries?
Listening to understand instead of trying to fix is called ________ listening.
What is active listening?
Feeling defensive, withdrawn, or escalated during conflict is often a sign that you’ve been ________.
What is hooked?
Effective goal setting best practice: focus on the “________.”
What is why?
This stage of team development is most associated with conflict.
What is storming?
When transitioning from peer to leader, trust is built most by being ________ and ________.
What is transparent and consistent?
Missing deadlines most commonly impacts the trust foundation of ________.
What is reliability?
In the “restorative pause,” after naming it, you ask: “What value of mine feels ________?”
What is threatened?
Performance counseling is intended to support employee ________ and development.
What is growth?
Team development stages are not ________; teams can move back and forth depending on change and conflict.
What is linear?
Leaders should strive to know the answer to all employee questions.
A) True
B) False
What is false?
When emotions run high, leaders should do this first.
A) React quickly
B) Shut down
C) Pause and respond
D) Escalate
What is pause and respond?
Give 2 examples of how you can create a culture of feedback
What is:
Role model by asking for feedback
Give positive feedback
Create a “Brave Space” on your team
Make feedback explicit
Give an example of reframing a difficult conversation.
Judges discretion
Name one Difficult Conversation “Trap”
What is:
Putting off the convo
Try to “win” rather than understand
Exaggeration
Defensiveness
Name one Active Listening Strategy
What is:
Awareness of nonverbal messages
Listen to understand (not respond)
Invite the person into the conversation
What is one Best Practice for setting goals?
What is:
Employee leads Setting the goal
Review team/org priorities
Look at development opportunities
Ensure it is measurable
Focus on the WHY
What are 2 elements of Performance Management?
What is:
Goal Setting
Rewards & Recognition
Continuous Feedback
Corrective Action
Training
This is the second step in the FORMAL corrective action process
What is written warning?
“Preferences” is one element on the Conversation Controversy Scale
What is false?