Black Fowl on the beach
The Home Depot pulls inventory from which sources?
THD Warehouse
Vendor Warehouse
Store inventory
STH items are order where ?
Online
This Fulfillment method is placed on homedepot.com & the items are picked up at a local store
BOSS
This order is placed on homedepot.com, can be picked up at the local store for items available at that store.
BOPIS
I place this order on Homedepot.com for items available in the local store . I will chose to have it delivered to my home or jobsite?
BODFS
Which Fulfillment methods deliver items directly to the customer's home
STH
BODFS
STH Orders are delivered via what methods?
Parcel
Freight
Which fulfillment methods mean that the customer can pick up the item at the store.
BOSS
BOPIS
What is the timeframe to report damages or defects for Major Appliances?
48 hours
When collecting BOSS & BOPIS Orders customers should have a?
Valid ID
What are some upgraded shipping options a customer can choose?
Threshold
Room of choice
white glove deliveries
Whats the difference between Parcel & Freight
Parcel- Order delivered by UPS
Freight - Trucking company used for larger or heavier items
What is the standard delivery fee for Major Appliance Orders
$59
unless the qualifying purchase is over $396
What happens if a customer doesn't pick up their BOSS/BOPIS Orders in time
Its cancelled/ returned to the stores inventory
What will customers have to do to get a 2-4 hour delivery window for BODFS orders?
Pay a Small Additional Fee
What does threshold mean
Carrier will take the item within the first threshold, garage door, front door, & side gate
The store has access to what types of vehicles for delivery?
Delivery Vans
Flatbed Trucks
How many flights of stairs will the delivery team go up for major appliance deliveries?
2 flights of stairs
no further than the 3rd floor
How will customers know when their package is arriving?
Sent a notification containing tracking information via email etc
Is there a delivery fee for BODFS Orders
There is a delivery fee that ranges in price based on the items being purchased
What is the major Appliance delivery time-frame
4 hours