Demographics
This must match in CRM and in Pioneer.
What is the address?
All scripts in light purple, without a Rx number.
What scripts need to be entered on a profile?
When actioning, we would set a calendar event to follow up and process scripts.
What is Refill too Soon - SmartStart?
We will ONLY send to optum workflow if..
What is have 4 or less medications that pay today or within the next 7 days?
Button you would click to get you next assignment.
What is the Green Ops button?
We will send a (blank) ticket, if the address in CRM and Pioneer does not match the E-Script.
What is a CCR ticket?
Pharmacists we use for transfers.
Who are Joseph Marasco and Kyle Decker?
This is typically 12 days from the current date.
What is the start date?
Optum patients with 5+ medications that pay can be started with (blank.)
What is the normal workflow process?
Where we find the patient's allergies listed.
What is the Allergies tab in ScriptOS?
These are always marked as moderate, unless specifically notated by the prescriber.
What are allergies?
Scripts with rejected claims state (blank.)
What is waiting for data entry?
Where we get the start date and any other important information.
What is in the morning / afternoon team email?
New load, Optum insurance must (blank.)
What is be held overnight before processing?
We see information such as the patient status here.
What is the Lead Info?
These scripts do not require a ticket to verify information.
What are transfers?
Where we find universal information about entering a prescription.
What is the Preproduction Universal Job Aid?
Green edit profile pencil then profile tab.
What is where we go to enroll a patient
The action we use to send patients to the Optum Workflow in CRM.
What is Optum Facility Update Hold?
This is the button we click when actioning a patient.
What is the lightening bolt?
What we us this to edit a patient's Pioneer profile.
What is the green pencil, edit patient button?
Where we find steps to enroll a patient in a start date.
What is the Data Entry Job Aid?
We never do this if the patient only has auto medications.
What is start the patient?
When we make determination to send to or not to send to the Optum Facility Update Hold.
What is after processing all medications on profile?
Where we will see patients that we need to follow up on.
What is the workflow list?