Documentation & Polaris
How many business days do APC & Level 1 CM have to complete the initial call?
Two business days (48 hours)
Are CMs required to visit every address ORR provides?
Yes, one in-person visit per address until the minor is located.
What must Level 2 CM bring for an unannounced visit?
A sealed letter with CM contact information and return-call instructions.
When must a NOC be submitted?
If unable to locate the child within 30 calendar days.
Endeavors’ mission centers around serving people in crisis with three core values: dignity, respect, and .....
Compassion
What outcome should be selected if the CM visits but does not meet the minor?
Unable to Make Contact.
What type of visit must occur if APC contact was unsuccessful?
An unannounced visit.
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dog
Should CMs write subjective feelings in NOCs?
No, only objective, factual observations are allowed.
Who is the Sr. Director for Transition Services?
Andrea Helling
What form must APC/L1 CM complete to document all contact attempts?
The UWI 2025 form in the PRS App.
After leaving a letter during a no-contact visit, what additional step must the CM take to comply with UWI documentation rules?
record the attempt in the UWI 2025 form in the PRS App
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free food
What phrase must begin every NOC related to this initiative?
UWI 2025
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coffee
What must supervisors verify when reviewing UWI 2025 reports?
That all contact attempts documented in Polaris are also recorded in the UWI 2025 report.
How long does the CM have to complete the in-person visit if APC contact was successful?
Within 14 calendar days of case acceptance.
What happens after 30 days of no contact?
CM must submit a Notice of Concern (NOC) and close the case.
What must always be included before closing a case?
Documentation of all contact attempts in Polaris and PRS App.
Who is the National Director for Family Services?
Rae Beaudry
When must supervisors change the Report Status to “Uploaded to UC Portal”?
After approving the UWI report in PRS App at case closure.
What must CMs do if the household member confirms the minor lives at the address?
Leave a letter
Attempt contact during non-regular hours
Make additional visits
What extra steps should APC take during call attempts?
They may call caregivers in home country, alternate caregivers, household members, and call log contacts.
What happens automatically if contact is not made within the required timeframe?
The case auto-closes and a task is issued to complete the NOC.
Endeavors began under this original name?
Urban Ministries