New Scotland 101

Teller

100

When doing a deposit/withdrawal/payment, you spot an opportunity 

What is a referral

Lending

100

This serves as overdraft protection

What is an overdraft Line of Credit 

200

A solution that can help clients build credit when clients consistently make the minimum payment by the due date each month.

What is Key Secured Credit card

300

All clients earn 1% cashback on all eligible purchases. Relationship clients earn unlimited 2% cashback rewards

What is Key Cashback Credit Card

400

If your client is paying high interest on one or more credit cards or high interest rates on other loans (excluding student loans), consolidating their debt with this product is a great way to help them save money and improve their financial wellness.

What is (Unsecured) Personal Loan

500

Borrowers with qualifying properties are eligible for the $5,000 KeyBank Neighbors First Credit to use toward closing costs and/or prepaid fees on owner occupied residential mortgage purchases facilitated through KeyBank Home Lending.

*HINT* : reflect back on the huddle led by Anthony Bloomfield

What is Neighbbors First Credit Program

Deposit Account

100

When a checking account has 5 + qualifying transactions monthly 

What is primacy

200

This account has no check writing privileges. Paper checks cannot be ordered for this account. Overdraf protection services are not available on this account.

What is a Hassle-Free account

300

When you deposit at least $25,000 in external funds and earn a bonus rate of 4.5% for 6 months

What is Key Select Money Market Savings

400

Monthly maintenance fee can be waived if you do one of the following:

• The combined balance in any combination of KeyBank checking and savings deposit accounts, certificates of deposit, retirement deposits, and Key Investment Services LLC accounts is $15,000 or more.
• You have direct deposits totaling at least $5,000.00 or more credited to this Account during a statement period.
• You are a Key@Work program member and you have direct deposits totaling at least $3,000.00 or more credited to this Account during a statement period.

What is Key Select Checking Account

500

An interest-bearing checking account offered to both new and existing clients who have at least Two Hundred and Fifty Thousand dollars ($250,000) in combined deposits and/or qualifying investments

What is Key Private Client

Partners

100

Who is our current Mortgage Loan Officer?

What is Anthony Bloomfield

200

Who is our current Private Client Advisor?

What is Jonathan Castle (Jack)

300

You can call in here to get assistance with current processes and procedures. 

What is PAL

400

Who is our current Merchant Advisor?

What is Carrie Shindle 

500

Who is our current Cash Management advisor?

What is Nath Gardner

Client Expereince

100

What is our Experience Action Statement

What is Make Every Moment Matter

200

- Say no
- Blame policy, process, or other
- Cold transfer
- Be unprofessional
- Fail to acknowledge
- Assume
- Be an order taker
- Take teammates or clients for granted
- Allow mediocrity

What are the Never behaviors

300

- Offer what you CAN do
- Do the right thing
- Warm transfer
- Be on stage
- Greet enthusiastically
- Be curious
- Focus on a solution
- Care and appreciate

What are the ALWAYS behaviors