Holiday Launch
What are the two new beverage Starbucks is launched this holiday?
Cran-Merry Refresher
Salted Pecan Crunch Cold Brew
What is the first step of the beverage routine?
1. Label Cup • Pull label and place on appropriately sized cup • To ensure accuracy
What is the max temperature for food and dairy?
41
What two shaken espressos are made with full dose pumps?
Apple Shaken Espresso & Hazelnut Shaken Espresso
True or false, you can wear graphic tee if your apron is covering the graphic?
False
How many pumps go into a grande Gingerbread Chai Latte?
8 pumps total
4 chai
4 gingerbread
What are the steps if the blended beverage routine?
1. Label Cup • Pull label and place on appropriately sized cup • To ensure accuracy
2. Pump Coffee • Dispense full pumps (all the way down and all the way up) into the cup • To produce a consistent coffee flavor
3. Pour Milk • Measure to the lower line on the cup • To provide a consistent texture
4. Pour Cup Contents • Empty cup contents into the blender pitcher • Set the cup near the blender • To fully incorporate the ingredients • To prevent a return trip for the cup
5. Add Flavor and Ice • Dispense full pumps into the blender pitcher • Use slightly rounded dry inclusion scoops • Add one level ice scoop of the appropriate size • To produce a consistent flavor • To produce a consistent flavor • To produce a consistent texture
6. Pump Base • Dispense full pumps into the blender pitcher • To produce consistent flavor and texture
7. Blend • Close the blender shroud • Press button #1 • To ensure safety and minimize noise • To ensure quality and speed
8. Finish • Include any toppings and secure the lid • Deliver beverage to channel’s designated staging area • Cafe and MOP - Call customer’s name and beverage, then hand off. If customer is not present, face label out using store’s alphabetical system • To ensure a consistent flavor • To provide a consistent and elevated customer experience
9. Clean Up • Grab blender pitcher and lid on the way to the rinse sink • Use the blender pitcher rinser (BPR) • To reduce motion • To reduce water waste and save time
Customer Service Basics • Look up, make eye contact and smile • Greet customer by name (if known)
How often should smallwares be washed?
4 hours
How do you make salted pecan cold foam? And when do you make the foam in the routine?
2 full dose pumps of pecan syrup
2 packets of salt
pour sweet cream to the 100 ml line
blend
When cold foam is on a beverage, cold foam is the first step in the routine.
How many times do you shake a beverage?
10 times
What are the four new food items that launch this holiday?
Penguin Cookie
Snowman Cakepop
Turkey Sage Danish
Dark Toffee Bundt
What is the drive thru order routine?
1. Welcome • Provide a friendly, short greeting immediately following the ‘ding’ • To create a welcoming environment and reduce customer wait time
2. Ring • Take the order at the expeditor screen • MOP – verbally confirm customer name • Ask if the order requires a handle bag or a cup carrier (orders with multiple items only) • To enable accurate ringing • To reduce wait time at the window
3. Finish • Verbally confirm the order, provide the total and invite the customer to pull forward if the order is accurate • To ensure order accuracy
Customer Service Basics • Greet customers enthusiastically • Make recommendations
When should your apron be removed while working?
Removed prior to going on break
Using the restroom
While cleaning the restroom
While taking trash to the dumpster
What topping does our gingerbread flavor drinks call for?
Pumpkin Spice topping
What are our drive thru time peak goals?
What are our drive thru all day out the window goals?
45 seconds
70 seconds
What coffee has notes of sweet maple and herbs?
What is the dish washing routine?
1. Prepare • Place empty dishwashing rack over “Rinse” sink • Reduces extra movement
2. Load • Place debris free items directly into rack • In the "Wash" sink, remove 3D debris from dishes and place in rack • Ensure full racks • Debris free items do not require manual washing • Saves time, energy and water
3. Clean • Remove clean dishes from dishwasher and place above dishwasher, do not unload. • Place rack with dirty dishes into dishwasher and press start. • Temporary home for clean dishes, allows them to cool • Begins machine time
4. Reset • Put away clean dishes from previous load • Place empty dishwashing rack over “Sanitize” sink • Prevents station from getting backed up • Resets the station
What is the proper PPM for sanitizer solution?
200ppm
How do you make a cold brew keg?
1. Remove Cold Brew concentrate from the fridge (must be chilled for at least 4 hours) and prepare chilled water.
2. Prepare the chilled water by using a markout pitcher, fill to the 2L line with ice and place in an empty cube. Add 4L of filtered water.
3. Stir ice with filtered water until fully melted. Nitro is served without ice. This step helps to ensure a quality beverage. Ice can damage the Nitro system.
4. Pour one cube (5L) of Cold Brew concentrate into a clean pre-chilled keg.
5. Add the cube of prepared chilled water (5L) into same keg.
6. Place keg lid securely on freshly prepared keg and day dot with the same date and time that was on the cube of concentrate.
7. Turn keg upside down over sink to check for leaks.
8. Place full keg in Cold Brew Fridge for point of use stock. If not needed, place in the back of house fridge for replenishment.
What does the LATTE model stand for?
Listen
Apologize
Take Action
Thank
Ensure Satisfaction
We will feature a variety of seasonally inspired Cold Foams at times during Holiday on the Starbucks app and social media. What are the options that will be available as dairy or nondairy?
Peppermint Chocolate
Sugar Cookie
Chestnut Praline
Gingerbread
Caramel Brulee
& Salted Pecan
What are the steps of the customer support cycle?
1. Brew Coffee • Reset timer immediately to the current brew cadence • Clover VerticaTM – Peak: 15 mins, Off-Peak: 30 mins • To ensure fresh coffee for our customers • Use the Brewed Coffee Routine • To ensure coffee availability and reduce waste • Clover VerticaTM – skip this step
2. Refresh • Replenish items in the lobby (e.g., merchandise, napkins) • To make sure the store is ready for customers Customer Area • Check and stock restrooms • To maintain a clean and safe store
3. Perform Station • Use the Cycle Task List and select one task each cadence • To allow other partners to remain customerfocused • Perform Operations Station task as assigned by the Play Caller • Perform Station Restock when assignedby the Play Caller • Check/Replenish ice or dairy based on signals • To ensure the store is clean, safe and ready • Allow production partners to stay planted • To keep product available
Assigned by the Play Caller • Complete Ready-Set-Go Card • Complete Station Card Task • Complete Station Restock • Completed by barista within 30 minutes before peak • To be assigned when barista have capacity • To allow other baristas to remain planted
How long to you scrub during the hand washing routine?
Scrub all portions of hands, wrists and lower arms for 10-15 seconds
True or False - Decaf Frappuccinos receive 1, 2, 2 shots for tall, grande, venti.
False - 1, 2, 3
How do you clean the product line tap cleaning on the Nitro Draft system?
1. Fill cleaning keg - Place clean keg in brew sink, empty a packet of Kay 5, turn on both hot and cold tap, fill until it reached the top line of the keg.
2. Attach and prime cleaning keg - attach cleaning keg and follow instructions on display screen, open both the cold brew taps.
3. Wash and Sanitize cycle - Keep an eye on display screen for next steps, once the cycle is complete close both taps.