Cancellation
How far in advance does your tutoring schedule need to be posted?
2 weeks out required, 4 weeks recommended.
When are biweekly meetings required to be set up by?
2nd week of classes
When do monthly meetings take place?
4th Sunday of the Month at 4 pm (they are Mandatory)
Can LASSO tutors do homework problems for students?
NO
What to do if student doesn't show up on zoom?
Email zoom link to student after 5 mins. End the tutoring session after 15 minutes.
What should you do if you are running late for a tutoring appointment?
Call LASSO front desk and let them know when you'll be there (eta 5 min.)
How far in advance must you inform Leads if you are going to miss a biweekly meeting?
At least 24 hours
How many monthly trainings will there be in spring?
3
If they already solved a problem, but still have difficulty with the topic what can you do?
Create a similar problem to practice.
How many observations do you have each semester?
2
You receive approval from the tutoring coordinator to cancel an appointment with only 48 hours' notice. What is your next step?
Reschedule with student.
What is the timeframe for scheduling a makeup biweekly meeting?
Within one week of cancellation.
How many unexcused absences will result in disciplinary action?
2
Can you review old quizzes and exams?
Yes, if the tutor can see that they are already graded.
How are observations conducted for zoom sessions?
Record and send to lead tutor
Do tutors get paid when a student cancels their tutoring appointment with less than 24 hour notice?
Yes, tutors still get paid for the appointment. Mark it as a same day cancellation on your timesheet.
If you have questions or need general help, where can you go?
Leads Office Hours
When is the appropriate time frame to notify Ciara if you will miss a monthly meeting?
2 weeks in advance, unless emergency situation occurs.
What must students do to follow the homework policy?
Make the first attempt at any homework problem
Observation follow-up meetings have to occur within ___________ of an observation
1 week
What is Emergency Cancellation Policy (less than 24 hour notice)?
Cancelling <24 hours' notice, call the LASSO front desk and email the tutoring coordinator. (Sick, Family Emergency, Transportation Issues)
What are tutors never able to help students with?
Quizzes or Exams
What is our disciplinary policy?
1st verbal warning, 2nd is Letter of performance reprimand and meeting, 3rd is termination