Names & Faces
Applications
GUI Function Keys
COINS Function Keys
Dash Management
SLAs
Pathwayz
Proposals
Status Codes
Customer Details
200
The Director of Central Services
Who is - Randy Allen
200
The application used to create FSG work orders
What is - GUI
200
Function key pressed to refresh a GUI work order
What is - F2
200
This function can be used to return to the previous menu
What is - F4
200
This is the first thing an expediter will look for when starting their day
What are - Emergencies
200
The standard SLA timeframe for a P3 standard work order
What is - 48-72 Hours
200
This action should be done when stepping away from your desk
What is - Change your status/ Toggle availability/ Put in DND
200
When building your proposal, this information is brought in when hitting the Shift + F10 function key 2 times
What is - Customer Default Charges
200
This status is used when a branch rejects a work order in GUI
What is - R90
200
This is when the customer should be reaching out for an update
What is - NEVER!
400
The manager of the rebates department
Who is - Dee Davis
400
The application used to add lines to a Purchase Order
What is - COINS
400
This Function key allows you to open/close a work order
What is - Alt + F10
400
This function is used to add a line in a proposal
What is - F9
400
This is the acceptable duration between updates on work orders
What is - Every 2 Business Days
400
This is the expected turn around time for a proposal
What is - 48 Hours
400
This is the Mobile App for the phone system
What is - Pathwayz Mobile
400
This is the Billing method used when adding a material line item for a customer with type 1 records
What is - EQ
400
This status is used to notify an expediter that a branch proposal is complete and ready for review
What is - Q32
400
This is where you can typically see details about a customers IVR and other important customer specific information in your work order
What is - Default Scope
600
The manager of the Customer Care Center
Who is - Courtney Fletcher
600
This is the application FSG uses for payroll
What is - Paycom
600
This keystroke is used to view the billing screen
What is - Alt + B
600
This function is used to access a WO's Header
What is - F7
600
This feature can be used to filter "worked" tickets for the day vs non worked tickets
What is - The Flag System
600
This is the expected timeline for responding to an Action Required note in Service Channel
What is - 1 Hour
600
This is the number of Rings the phone will do before going back to reception
What is - 5 Rings
600
This is the Billing method used when adding a material line item for a customer with type 1 records
What is - UP (Unit Pricing)
600
This Status is used to represent a work order that the billing team has determined to have an NTE Issue
What is - S29
600
This is the resource where you can find all billing details, labor rates, emergency processes, and points of contact for each customer
What is - The NAC Website
800
The Director of the Solutions Department
Who is - Cameron Carpenter
800
The application that allows you to take an image capture of the screen or application you are working on
What is - Snipping Tool
800
This keystroke is used to update a customer PO in a GUI work order
What is - Alt + F7
800
This Keystroke is used to delete all lines in a proposal
What is - Ctrl+D+A
800
When updating a ticket in GUI, this should also be updated to maintain FSGs KPIs for the customer
What is - The Customer Portal
800
This is the standard SLA for a completed work order to be confirmed
What is - The Same Day
800
This can be done to mass add contacts to your contacts list
What is - Import Excel File from the Contacts Page
800
This is the standard timeframe that a proposal is valid for when submitting to the customer
What is - 30 Days
800
This status is used when a work order is having delays because you are unable to get ahold of a vendor partner and have reached out at least 3 times including a phone call
What is - V03
800
This section of the work order in GUI is used to have the same site specific notes apply to every ticket for a site
What is - Site Notes
1000
The Chief Strategy Officer
Who is - Bobby Graham
1000
The application where you can find a list of customers for each team
What is - NAC Website
1000
When viewing an accounts materials history, this is how many years of data that is stored
What is - 3 years
1000
This Keystroke is used to Print a proposal
What is - F19 (Shift+F9)
1000
This can be added to ensure the billing department is updated with details regarding Vendor
What is - A PO Note
1000
The acronym "SLA" stands for this phrase when used to describe customer expectations
What is - Service Level Agreement
1000
This is where you go to edit your speed dial contacts for your desk phone
What is - Phone Configuration Tool
1000
This function is used to lookup a part number when adding a line
What is - F12
1000
This status is used when Warranty Materials are being ordered
What is - P25
1000
This is a list of prices on parts that are Type 1 records
What is - Customer Approved Pricing