Name the Application
I need to sign up for Long Term Care Services
LTC Application
SIR/MN-ITS Clear
SIR email is responded too and done so it is deleted from the emails | MN-ITS is clear and all PDF's/attatchments appl'd/indexed/completed.
A client walks into the lobby
Make eye contact, smile, and greet them
IMU Processing
(Family, Adult, LTC, MNsure Team)
Will Haubrich
IMU Consolidated Intake
Darla Luther
I need assistance getting into new housing
CAF
(verify they dont want BiCAPP)
E-SNAP
Emergency Snap
(approved on a month to month basis given to the clients by the state NOT the county due to the pandemic)
If a client asks for services we do not have/supply here at the county
Refer them to the place they are asking about and/or give info on that place
(address/phone number/business card)
**Never let them leave without a tool to get what they are looking for**
Child Support
Amy Marty
Family Team
Bonnie Fisher
I want to apply for Relative Care
CAF
LTC/EW
Long Term Care / Elderly Waiver
A person asks to use the computer lab
1) Check the calendar to be sure its not being used
2) Verify that they have a MNWorks.net account
3) If no, create a gmail/ have them use a current email address and they can create one at the computer
4) Sign them in on the clipboard
5) Send them to the designated computers
Adult and Childrens Investigation/Intake/Licensing-Daycare&Fostercare
Carissa Golden
Long Term Care
Stacy Ofstedal
I need to apply for health care
(No SSI/Not Blind/Not Disabled)
MNSURE Application
MNSURE
The centeralized database used to apply for healthcare.
I got this card mailed to me **shows card** and it dont work
Look up the client in Maxis and then search them in EBTedge. Is the card a current/previous card? Was there a PIN selected? Are they active?
Adult Social Workers
Dan Brouse
Adult Team
Stacy Ofstedal
I need to apply for healthcare and I do receive Social Security Income
Certain Populations Application
CP / NCP
Custodial Parent / Non Custodial Parent
If the Social Worker is not answering and the client states they have an appointment
-Email the Social Worker directly (in case they are stuck on the phone)
-Call that Social Worker's Lead/Supervisor
-Call the Social Worker's other team members as they may have coverage lined up/or can assist them in place of that Social Worker.
Child Social Workers
Lisa Monsrud
MNSURE
Kathy Douglas