Acronyms
FHA
Federal Housing Administration
BANA
30 calendar days
Deputy General Counsel
Jessica Julia
Mortgage Servicing Platform
Servicing Director
SPOC
Single Point of Contact
PITI
Principal Interest Taxes and Insurance
QWR NOE or BIR
30 business days
HR Partner
Megan Gaffney
Training, Time, Pay, Benefits, etc.
Workday
What is needed to apply for assistance?
BRP- Borrower Response Packet
PMI
Private Mortgage Insurance
Direct Dispute
30 calendar days
President
Baron Silverstein
Achievements and Shout Outs
Motivosity
Where are complaints tracked? Bonus (Xtra 50) What system are we adding?
CCT- Customer Correspondence Tracker
Salesforce
NOE
Notice of Error
Payoff Request
7 business days
Head of Servicing Compliance
Danielle Ghazaleh
Default Tool
Black Knight, LPS, Loan Sphere
What is LMS?
Loss Mitigation System
HELOC
Home Equity Line of Credit
Owner or Assignee Request
10 business days
Homeowner Advocacy Sr Data Analyst
Chloe Bryan
Documents
OnBase
What two clients require special timelines for responses?
BANA Bank of America and First Bank