Category 1
When was the electricity deregulated in Texas?
On January 1, 2002
When a Switch Transaction in enrolments happens?
It happens when a customer is switching from their current REP to our company at the same service address (not moving out)
When a Move In in enrolments happens?
It happens when the customer is moving to a new location and has never had service under their name there
If the customer does not agree to Paperless, what are the options?
-Pay the one-time $20 maintenance fee
-Accept the paperless
-Look for a plan that is not paperless (if available)
Can we modify the Enrolment confirmation reading?
No, everything has to be read verbatim
What is the Co-Op area?
Area that is not deregulated which is outside of ERCOT
What is the Happiness Guarantee?
If dissatisfied, customers can switch to any eligible plan within 60 days with no early termination fee.
What is Airvet?
Unlimited 24/7 virtual vet visits
If my usage is 1100kwh, the energy charge is 13.3000 ¢ per kwh, the TDU per month is $4.23 and TDU per Kwh is 5.5833 ¢ per kwh,
what would my average price be?
0.1926
What is Pet Assure?
Instant vet discount
What are the plans that include up to 2 free thermostats?
-Gexa Truly Flat bills, Frontier Electricity 12 and 24, Frontier Electricity Saver Plus 12 and 24, Gexa Energy Save 12 and 24
What is "Residential Broker Partners"?
These are companies that partner with us to offer our selected products on their site
What is a BirdEye Reputation?
It is a Google review to rate the customer's experience with our company
What stands ESIID for?
Electric Service Identifier (ESIID)
What is a "False Close"?
False close changes an existing account from "Active" to "Closed" to allow re-enrolment
Who handles Legal complaints in Texas?
Public Utility Commission of Texas (PUCT)
If customer says, "I need to speak with my spouse first." What would be your response/rebuttal?
I can wait; I think that your spouse would be happy that you made the decision with a great company, let's go ahead and start your spouse's surprise and lock in this awesome rate right now.
If the customer says, "How do I know the rate won’t skyrocket once I sign up?", How would you respond?
That’s a valid concern but remember that the plan that is offered is a Fixed rate meaning that you will be paying the same energy rate during the length of the contract.
If usage is 500kwh, the energy is 16.2300 ¢, TDU per month $4.23, TDU per kwh 5.5833 ¢, and I get a usage credit of $50 for usage (>=1000) kWh, how much is the average price?
0.2265 ¢
If usage is 5000kwh, the energy is 10.2000 ¢, TDU per month $4.23, TDU per kwh 5.5833 ¢, and I get a usage credit of $100 for usage (>=1000) kWh, what would the bill amount be?
$693.39
What are the benefits that a Companion customer has?
Pet Assure/ Airvet
If a deposit is required, the customer does not want to pay it and declined the enrolment, what would you suggest to the customer?
-Advise that Deposit is 100% refundable with interest after 12 months with on time payments
-Offer a deposit waiver option
If usage is 800kwh, the energy is 19.3500 ¢, TDU per month $4.23, TDU per kwh 5.5833 ¢, a base charge of $35, and I get a usage credit of $100 for usage (>=1000) kWh, how much is the average price?
0.2983
If usage is 2500kwh, the energy is 12.3500 ¢, TDU per month $4.23, TDU per kwh 5.5833 ¢, and I get a usage credit of $100 for usage (>=1000) kWh, how much is the bill?
$352.56
If usage is 1800kwh, the energy is 15.6200 ¢, TDU per month $4.23, TDU per kwh 5.5833 ¢ and I get a usage credit of $125.00 for usage (>=1000) kWh, how much is the bill?
$260.88 without taxes