Delivery Ops
This is a service where merchandise is taken off the truck in the original packaging and is placed in the driveway or garage.
What is Shipping?
On the sales floor, this Red Tag means that something is for sale as-is.
What is a Floor Sample Tag?
This refers to a customer that has worked with a salesperson before and is asking for that person by name.
What is a Be-Back?
This Payment Method shorthand refers to a purchase that is made on the NFM card but does not qualify for deferred interest financing.
What is REV?
This term refers to a service where the delivery driver will bring the merchandise inside a customer's house.
What is Delivery?
After calling Merchandising to report an unsafe floor display, you might fill out this form and be entered to win a day of PTO.
What is a Safety Close Call?
This happens when a Salesperson tries to "Multitask" and has multiple customer interactions happening at once without Properly Releasing Customers.
What is Stacking?
This slip must be filled out completely with ALL information requested before sending a customer to see a cashier.
What is a RESO Card?
When NFM does not offer any kind of assembly on a piece, we mark it with this 3 letter abbreviation.
What is RTA?
This is a type of SKU that we no longer sell and may or may not be able to order from the vendor.
What is a Type 2 SKU?
This term means to end a customer interaction without the expectation that the customer belongs to you.
What is Properly Releasing a Customer?
This Financing term refers to when interest accrues monthly, but a customer isn't billed for that interest as long as they finish paying within the Term AND make all payments on time.
What is Deferred Interest?
These 6 character codes tell warehouse staff where a piece of merchandise is on the sales floor.
What are Grid Locations?
This small device displays the current NFM price on a product, and can be automatically updated if pricing changes.
What is an E-Tag?
This is when a Salesperson interrupts another Salesperson's interaction with a customer.
What is Crashing a Sale?
This 3 letter shorthand alerts the system that an item or order should not have any Coupons or Promotional Financing applied.
What is DNQ?
This is a line of communication between a Salesperson and the delivery driver that can be used for special instructions.
What are Delivery Comments?
This type of SKU sometimes represents items that do not physically exist.
What is a Type 3 SKU?
Filling out this form is an excellent way to recognize other salespeople for exemplifying NFM's core values.
What is a "Way to Be" card?
This phrase is used when an item cannot be returned.
What is Final Sale?