First Contact, Then What?
You are validating a registrant in Open status and they have an email on file. What is the first method of contact?
Email.
How many email attempts are made in the validation cycle before moving on?
Three.
What does EMO stand for?
Email sent to registrant, including the email attempt number and date sent.
True or false: Respectful workplace expectations apply only inside NSH facilities.
False — they also apply at off-site meetings, work-related events, travel, and services outside facilities.
You need to complete required learning or education modules. Where do you go?
LMS (link)
When sending a validation email, what specific health card detail is added into the email to personalize it?
The last two digits of the health card number.
How long does a registrant have to respond to each email attempt?
7 days.
What does NIS mean?
Number not in service.
When there is a complaint or workplace issue, discussion should be limited to whom?
Those who need to know and those involved in resolving the issue.
You want to check who is off before booking something or reaching out. Where do you go?
Absences and Vacation Calendar (link)
A registrant has no email on file, you call and leave a voicemail, and they do not respond. How long do you wait before the next phone attempt?
48 hours.
To date, how many validation streams have been completed/introduced
11.
What does CAN-UTR-MO mean?
Cancelled, Unable to Reach, Mail Out sent.
If staff witness or become aware of disrespectful behaviour, what are they responsible for doing?
Reporting it through an informal or formal complaint process.
You need the approved wording for replying to registrants. Where do you go?
Master Responses Template / Scripts (link)
A registrant in Pended status is returned as unable to reach from a provider/practice, not ROB. They do have an email on file. What happens next in the validation process?
They move into the validation cycle and receive three email attempts, then a letter if still no response.
As of March 1st, 2026, approximately how many Nova Scotians are on the NFPR?
~63,221
What does MOR-TS mean?
Mail out returned to sender.
A printed copy of a policy is sitting on your desk. What reminder applies before relying on it?
Paper copies are not controlled and should be checked against the electronic version.
You need to find team resources, tools, and supporting documents. Where do you go?
EAFP (link)