Main Boys
First tool used for provisioning of all NextGen customers. (OR First tool used to make any changes to cx acct.
AgentOS
A guide for NFS agent to select the appropriate auxiliary status - when not in ready status.
Avaya Agent
Tool used to view ONU and ATA provisioning details as well as TN assigned to acct.
Elements
When removing equipment for a Tech in CSG, where would you put their Tech ID to put it inside their buffer?
Location
Which two tools can be used directly through the AgentOS three dots?
Win and Scope
Which tool is known as the BILLER
CSG
What tool would you use to get more information on a process or problem?
Chalk
What tool (TWC) is used to view and scrub MTA provisioning
Device Delete
What is the main tool you would use to scrub equipment?
SAT
Where would you find a customers Biller type in AgentOS?
Customer Info
Last option for activation once other tools have failed
SAT (Service Activation Tool)
What does OSM stand for?
Order Service Management
What tool is used to verify TN ownership during an install, or trouble call?
Port PS
What symbol would you click in Avaya Agent to mute your mic?
The microphone
What button would you press to create a special request order in CSG?
DOCSIS tool used to check device status (ex: signal strength).
Scope
What is the tool we would use to write notes
NFS Auto Note Generator
Tool used when presented with known error codes for multiple platforms including Spectrum Guide
Verbatim
Sync and Provision
What information do you need to search in OSM?
Billing Account number, solo account ID (Twc and brighthouse), work order number (in csg) (Charter)
What tool checks port readiness(ported numbers from another company)
Neustar
What is OSM used for?
To confirm order readiness and resolve fallout tasks
Used for troubleshooting video services for Spectrum customers. (Spectrum guide!)
Spectrum Navigator
What does it mean when Scope shows init state is online and ping status is unreachable
Modem has not been provisioned
Where in Chalk do we find the numbers to use when you need to transfer a call
DOJ (NFS) Transfer Matrix