Everything Payments
What stage indicates that the carrier is expected to issue payment, but we have not yet received confirmation?
What is Undisputed Payment Processing
What does ITDA stand for?
What is Intent To Demand Appraisal
What document confirms the contractor is authorized to work and lets us send a demand?
What is the Work Auth
What stage means we’ve settled with the carrier and are now waiting for payment?
What is Settlement Payment Processing
Name the lead female actress in the movie "Legally Blonde"
Who is Reece Witherspoon
What is the next stage after the CR confirms undisputed payment details and creates/updates the issuance?
What is the Undisputed - Check in the Mail Settled.
How many business days does the carrier have to respond to the ITDA?
What is 10 business days
What is the primary purpose of the water extraction step?
What is stopping the spread of water and reduce damage escalation.
What team owns the Check in the Mail stage?
What is the CRTs
The Olympic Games are held every this many years
What is 4
What should you check before calling the carrier about a missing payment?
(must have 2 correct answers to receive full points)
What is Front, and the issuance is marked as "Received" Check
What happens if the carrier refuses to negotiate or doesn’t respond after 3 ITDA attempts?
What is proceeding with a formal demand for appraisal.
When would we collect from the insured instead of the carrier?
If the claim is denied or exceeds policy limits.
What stage follows "Check in the Mail - Undisputed"
What is 2nd Negotiation Review
This Beatles song says “All you need is…”
What is Love
Who can payments be mailed to?
(must have 4 correct answers to receive full points)
What is:
OCS
PO
Contractor
Mortgage Company
What is the minimum dollar threshold to escalate to appraisal?
What is $4k
Why do insurance companies often request dry logs and moisture readings?
What is to justify the duration and necessity of drying equipment usage
Name 3 CRT stages
(Undisputed/Settled stages does not apply)
What is
PO has insurance check
Deductible due
Self Pay
This inventor created the light bulb
Who is Thomas Edison
What must be included in the note if a check has been cashed but not acknowledged by the contractor?
(must have 3 correct answers to receive full points)
What is the Check number, date cashed, amount, address, and image of check
What details must be included in the Close/Escalate summary before moving to appraisal?
What is Scope justifications, ITDA date, documentation support, AOB status, and offer summary
What types of materials are typically removed during sanitization for Category 2 or 3 water?
What is Porous materials like drywall, carpet, and insulation
Can stages be flipped multiple times? If so, why?
New information received. i.e: The POs deductible applies and we received the comparative.
Name the three most well-known Disney movies of all time?
What is
Lion King
Beauty and the Best
Frozen