DoorDash 101
Name the 3 founders of Door Dash
Tony Xu, Stanly Tang, Andy Fang
What is the tool that helps us record our entrances and exits during our shift?
EIS (Employee Information System)
What are the 2 types of orders that we will receive most commonly from Dashers?
Marketplace (MP) and Drive
What do we mean by the term Dash?
The sum of all payments for orders completed within a specific work time programmed by the Dx.
Which WFT/ KB can we use when the Dx says: Quiero agregar un nuevo vehiculo a mi cuenta
In the Dx Profile in THQ:
Account Updates (Dx) > Add/Change a Vehicle or Dash Type
Mention 3 of the countries where Door Dash offers its services
US, Canada, Australia & NZ, Puerto Rico, Japan and Germany
What is the company that provides us with access to our work tools to carry out our daily interactions?
OKTA
How are we going to read the stages provided in the Timeline?
It reads from the bottom up
What is Fast Pay?
Benefit that Dashers can obtain with which they can withdraw money before their weekly payment with the collection of a small commission ($1.99).
Which WFT/ KB can we use when the Dx says: Espere mucho en la tienda y quiero continuar con mis entregas!!
In the Order related to the case in THQ:
Order Not Ready (Dx)> Long Wait at Merchant
What are the 3 main types of clients within Door Dash?
Consumer (Cx), Merchant (Mx) and Dashers (Dx)
Where can I make reports related to system crashes or the inability to connect to the work server?
Service now
Bonus Question!!!
What are the names of my trainer's pets?
Rosie & Coco
What is the Dasher pay model?
It is the algorithm that calculates the payout per order of a Dx and is based on the sum of Base Pay+Promotions+Tips+Extras and gives the total profit for the delivery.
Which WFT/KB can we use when the Dx says: El cliente quiere cambiar la direccion de entrega
In the Order related to the case in THQ:
Can't Find Cx/Cx Unavailable (Dx) > Change address or delivery instructions
What was the name of the place that the founders of DoorDash rented out of need to expand?
El camino Animal Hospital
Name of the tool where I will carry out and document the interactions that I receive during my work shifts?
Salesforce (SFDC)
Mention the stages of an order
1.- Consumer places order
2.-Merchant prepares order
3.-Dasher makes way to restaurant
4.-Dasher picks up food in the Merchant location and makes way to Consumer
5.-Order delivered
How can Dashers receive their earnings?
Through Weekly Direct Deposit,Fast Pay or Dasher Direct Deposit
Which WFT can we use when the Dx says: Pague con mi propio dinero, necesito el reembolso
In the Dx Profile in THQ:
Pay issue (Dx) > Pay Inquiry, Missing, Adjustment > Jobs and Reimbursement > Reimbursement
Mention Door Dash's Mission and Vision
Our Mission is to Grow and Empower Local Economies.
Our Vision is to connect every local business to every local consumer, and bring them things in minutes not days.
What tool helps us verify the history of payments, open the Dx profile or the orders assigned to a Dx and where can we locate it?
Teammate Headquarters in Dispatch
What are the main differences between an MP order and a Drive order?
In MP orders are requested through the DoorDash app and Drive orders from the Merchant page.
In MP orders we take care of the complete logistics of the order, in Drive orders we only take care of the collection and delivery.
What tool allows us to make the necessary manual payments for a Dasher if required and in what section is it done?
Forward allows us to verify and create payments for the Dx in the Jobs Section
Which WFT can we use when the Dx says: "Por que no estoy recibiendo pedidos?"
In the Dx Profile in THQ:
App Issue (Dx) > App Troubleshooting > App Issue > Why am I not getting orders?