Medical Records
T/F Patient medical records are legal documents.
True
A scheduling method that involves scheduling two patients within the same timeslot.
Double-booking
Requests sent to allow a patient to see a specialist.
Referrals
Codes used to identify diagnoses.
ICD-10-CM codes
The minimum amount of inventory an office can have the shelf before placing another order.
Par level
The process of documenting findings in the electronic health record.
Charting
An urgent type of visit means the patient must be seen within ___.
24 hours
T/F The patient does not need to sign a release of information form for a referral.
True
(Unless stated by the organization)
Codes used to identify procedures and services.
CPT codes
When you are ordering more supplies, you should always ___ first.
Check the inventory supply log
Electronic record designed to be shared across healthcare settings.
Electronic health record (EHR)
A type of visit that involves a worsening condition or multiple complaints.
Comprehensive
The time during the visit when you should verify the patient's insurance.
Check-in
This type of audit occurs during a visit by internal staff.
Concurrent Audit
T/F When leaving a voicemail for a patient, you should always leave the practice you are calling from.
False
(Only leave the name of the practice if it will not disclose info)
A documentation type that includes the clinical notes.
Encounter notes
The length of time you should schedule a visit for preventative care.
45-60 minutes
T/F Precertification determines that a service is medically necessary, guaranteeing insurance coverage.
False.
(That's preauthorization)
A list of outstanding balances that have not been paid either by the patient or the insurer.
Aging Report (A/R)
Your patient has a telehealth visit, and when you called to confirm they have access and documents available, you found they were having some technical difficulties. You should:
Attempt to help
(How to download app, where to log-in, what technological requirements are needed for visit, how to use mic/camera)
You know as the MA that the encounter form/super bill includes:
Diagnoses and procedure codes
List two ways to determine the type of visit needed.
Ask the reason for the visit, review the chart, ask the patient's preferences
List one example of a service that may require a utilization review.
Hip replacement, DME
(Usually, a service that is elective and/or costly)
You are unsure why a patient's insurance denied a claim. You should:
Call and ask the insurance company
List two reasons you would need to call a patient.
Appointment requests/confirmation, lab results, post procedure follow-up