HC systems and settings
personal space range
what is 1.5-4 feet
define sinstro and dextro
left and right (respectively)
Name the number envelope used for mail
what is the number 10
the name of the person who is assigned to make healthcare decisions for the patient if they are incapacitated
who is the healthcare proxy or agent
Erikson believed that society and culture affect how the personality of an individual develops and that successful completion of each stage supports the healthy development of the person's ______
what is ego
definition of scope of practice
what is the duties that can be delegated to medical assistants based on their education, training, and experience
meaning of onych
what is nail
the number of spaces down from the top where the address goes
12 spaces, single spaced, centered
name the difference between battery and assult
assault is an instance in which someone threatens to cause harm to an individual.
what is kubler-ross stages?
what are denial, anger, bargaining, depression, and acceptance
difference between HMO and PPO
what is PPO is more flexible than the HMO plan
With PPO an insured person does not need a PCP and can go to specialties without referrals. With HMO, this plan generally gives referrals to specialists within their groups, as well as precertification and preauthorization for hospital admissions, outpt procedures, and tx.
difference between tachy and brady
what is fast and slow (respectively)
The place where special notations, such as "personal" or "confidential," go
Define tort law, name the two different types and their definitions
tort: an action that wrongly causes harm to an individual but is not a crime and is dealt in a civil court
two types: intentional and negligence
intentional: a deliberate act that violates the rights of another (ex: assault, battery, defamation, invasion of privacy)
negligence: are unintentional, must prove the "four D's"
define therapeutic communication
what is the purposeful use of verbal and nonverbal actions and interactions to build and maintain helping relationships with patients and families
difference between medicare and medicaid
what is medicare generally covers pt's age 65 and older while medicaid provides health insurance to the medically indigent population through a cost-sharing program between federal and state governments for those who meet specific eligibility criteria
name 7 different positions for physical exams that the NHA specifically is looking for
what are: 1. supine, 2. sims', 3. knee-elbow, 4. prone, 5. folwer's, 6. lithotomy, 7. dorsal recumbent
a form of written communication used within the office
what is a memorandum, or memo
define res ipsa loquitur and respondeat superior
res ipsa loquitur: "it speaks for itself," aka it's obvious.
respondeat superior: a doctrine that states that employers are responsible for the actions of their employees when the actions are performed within the constraints of their position
define the mini-mental state examination
what is an exam that asks the patient to perform tasks in five areas: orientation, registration, attention, calculation, and language
for orientation, the examiner asks the patient the date/season and where her present location is
for registration, the examiner names three unrelated objects and then asks the patient to repeat them
for attention and calculation, the examiner asks the patient to begin at 100 and count backward by 7, five times
for recall, the examiner asks the patient to name the three objects they used for the orientation step
for language, the examiner asks the patient to name an object he points to, write a sentence of the patient's choosing, and copy a design
name the three sections in the CMS 1500 health insurance claim form
what is: section one (carrier block), section 2 (patient/insured section), section 3 (physician/supplier section)
name the plural ending for these medical terms: laceration, virus, colostomy, conjunctiva, diverticulum, diagnosis, villus, ganglion, appendix
what are: laceration(s), virus(es), colostom(ies), conjunctiv(ae), diverticul(a), diagnos(es), vill(i), gangli(a), append(ices)
name the two parts of a business letter that is optional
what is the subject line and the identification line
define malfeasance, misfeasance, negligence, and nonfeasance
malfeasance: performance of an unlawful, wrongful act
misfeasance: performance of a lawful action in an illegal or improper manner
negligence: failure to do something that a reasonable person of ordinary prudence would do in a certain situation, or the doing of something that such a person would not do
nonfeasance: failure to perform a task, duty, or undertaking that one has agreed to perform or has a legal duty to perform
what is introjection