Chain of Command
Front Desk Knowledge
House Keeping Knowledge
Historical Knowledge
Maintenance Knowledge
100

Who is Oceana's Commanding Officer? 

Who is, Capt. Joshua Apezzato?

100

What does GSR stand for? 

What is, Guest Service Representative?

100

How often is it required to change guests bed sheets? 

What is 7 days? 

100

What did NGIS stand for? 

What is Navy Gateway Inn and Suites? 

100

How many boiler rooms do we have as part of Navy Inn?

What is 3 boiler rooms?

200

Who is Head of Human Resources for our Region? 

Who is, Dana Lipscomb?

200

What does CNA stand for? 

What is Certificate of Non-Availability?

200

Can a guest have a Do Not Disturb sign if they have a pet?

What is no they may not.

200

What year did NGIS officially become recognized as hotel chain? 

What is 2009?

200

What does PMS stand for? 

What is, Preventive Maintenance System?

300

Who is Navy Inn's Housekeeping Manager? 

Who is, Mrs. Loleta Alvarez?

300

What is a PMS, and which does Dam Neck Navy Inn use? 

What is a Property Management System and What is Epitome?

300

What are Five standard Amenities in guests rooms? 

What are TV, Phone, Iron, Towels, Air Conditioners.

300

How old is the Navy Lodge?

What is 50 years old?

300

What are 5 duties of Maintenance department at Navy Inn? 

What are, Carpentry, Plumbing, Electrical work, Painting, HVAC system maintenance, etc.

400

Who is the Assistant General Manager?

Who is Mrs. Keiyana White?

400

What time is check-in? 

What is is 1600, or if the room is clean and available?

400

What is the best way to remove pet odor from a room? 

What is, opening windows, carpet scrubbing and using a room deodorizer. 

400

How many minutes is Navy Inn from Virginia Beach Oceanfront? 

What is, 15 mins. 

400

What is PPE stand for? And Name one you use? 

What is Personal Protective Equipment and a Safety Goggles.

500

Who is the Big Boss, Regional Vice President of /NHG?

Who is Mrs. Karla Hardy?

500

Can we check in guests before 1600 and what is the procedure?

What is, yes we can, Refer to Front Desk Manager Mrs. Kari Pruitt, for answer accuracy.

500

True or False: The Guests are always right? Explain Why.

True. Explanation.

500
True or False: On Dam Neck Base, there are unexploded ordinance scattered around base from World War 2? 

True, There are many undetonated bombs from World War 2 when the base was an Anti Aircraft Gunnery Range.

500

What is a common tool used in repairs?

What is a wrench, a saw, any items like that. 

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