Company
How many locations is OAMA operate from?
3 - Troy, Lenox, Rochester
True or False: Food can be keep and eaten at the front desk.
False
Instead of saying "okay", you can say...
of course, my pleasure, yes, I can do that for you
Maria Eloff
Breast Imaging Manager
What is our newsletter called?
OAMA Times
Where is it acceptable to take a personal phone call?
Away from the desk; bathroom, hallways, break room
Having 5-Star Patient Service allows us to build a ______ with our patients.
Relationship
Patty Kanaras
Human Resources Manager
To provide excellent, comprehensive, individualized healthcare for women within a framework of _______, _______, and _______.
Compassion, Dignity, and Service
"____ _____" Language
Of Service
What can we say when ending a conversation that is in tune with our 5 - star patient service?
Is there anything else I can assist you with?
Kim Nowicki
Clinical Manager
In case of an emergency, what is OAMA number one goal?
Efficient and safe evacuation of all patients and staff
Patients should experience a _____ ______ and a ____ _____ when they visit OAMA. (4 words total)
Warm welcomes; fond farewells
To improve patient service and overall OAMA, you can fill out what form to offer suggestions?
Efficiency Request Form in isolved
Kim Hauschild
Finance Administrator
Where did OAMA open after the partners completed their residences?
Across the street from Yates Cider Mill
Which suite does not have a coded door and requires staff to enter through the lobby?
LL25
What can we do to ensure a warm welcome?
Alert and attentive body language
Smile and make eye contact
Upbeat tone in your voice
Introduce yourself
Offer assistance if needed
Avoid using medical terminology
John Micallef
Chief Executive Officer