Dweck History
How long has Dweck been around for?
Over 50 years!
Mission: Our business is _____ ______ and our focus is the _______ _______.
Real Estate, Human State
What is the Dweck customer communication model?
CARE
How many Dweck Team Member Commitments do we have?
9
How many apartment homes does Dweck own and operate?
Over 6500 (6635)
Our vision is to create a unique real estate organization, whose good starts internally with the _____ of our people and how we _____ ____ _______.
Spirit (of our people) & (how we) Treat One Another
What does each of the CARE model steps stand for and what do they mean?
Connect, Ask Questions & Listen, Respond, Ensure Satisfaction
Other various answers explaining each.
What are the Dweck Team Member Commitments and why are they important?
They describe the specific behaviors we are all expected to live up to at Dweck. Our performance is measured by how well we live up to the commitments, values and meet our role-specific duties.
What makes Dweck unique in National Landing?
Dweck is the largest multifamily owner in National Landing!
Share at least two components of what "Be Outstanding" means at Dweck.
1) We insist on excellence in experience, service, and culture. 2) We know that the surest way to make a meaningful impact is by supporting, empowering, and trusting our people. 3) We have an entrepreneurial spirit and an owner’s mindset. 4) We have a long-term view of our relationships and our properties. 5) We start every day energized. We fuel one another with our passion and initiative.
You have up to $1000 to resolve any customer concern in the moment!
Where can you go to find DweckSteps, forms and other great tools and resources?
Aspire/Resources & Videos
Other than National Landing, where do we own properties?
Annapolis, Woodbridge, Herndon, Lorton, Rosslyn
Share at least two components of what "Do What Matters" means at Dweck.
1) We provide safe, clean, and happy homes for our residents. 2) We prioritize people. We foster a workplace of belonging, where our people thrive.3) We deliver frictionless, functional, creative solutions for living. 4) We evaluate ideas based on substance and people based on aptitude and merit.
What are the three categories of empowerment and can you give an example of how you would use each?
2) Goodwill Gesture (Surprise & Delight)
3) Tangible Apology (Rectify our Mistake Financially)
What is the platform where you can look up any policy and what are the two ways to get there?
Policy Partners - either through Paylocity or through Aspire/Resources
Briefly tell the story of how Dweck came to where we are today.
Mr Dweck started in commercial real estate in DC, then sold and invested in multifamily, at first in Crystal City (National Landing) with a 3rd party manager. His daughter, Nora, decided to bring management in-house and in 2001 started the management company, Dweck Properties.
Name the 5 Values and describe which one resonates most with you and why.
+various answers
1) Welcome Home Guarantee
2) Responsiveness Guarantee
3) Check In Guarantee
4) 30 Day Satisfaction Guarantee
In your own words, what was most insightful to you about today's training? What will you take back to your work with you and practice?
Answers vary.