A
NVRA mandates that any person applying for benefits, renewing benefits, or reporting a change in address through FSSA are to be offered what
offered the chance to apply for Voter Registration.
The Reception Log is used to track clients in the _______.
Local office
What is the purpose of the document cover sheet?
to ensure that documents are routed to the appropriate case number.
In the IEDSS Search sub-navigation bar, you are able to search for applications, cases, filing units, phone, address, ________ and ______.
case notes, person
Clicking on the avatar on the IEDSS Homepage provides recent history of the ___ most recent case numbers you have accessed.
10 most recent cases
What is the name of the menu bar directly under the banner at the top of every IEDSS page that displays the IEDSS modules?
Top Navigation Bar
How do your available queues get assigned to you?
Your available queues are assigned by management.
How can the Program Policy Manuals be accessed?
OPS Homepage
IEDSS Online Help
FSSA Website
IEDSS Home page
passage shows the program identifier of "S"
T/F IEDSS application numbers start with "T".
True
IEDSS cases will never have more than one ______ or ______ assistance group, but can have more than one ____________ assistance group.
Cases will never have more than one TANF or SNAP assistance group, but can have more than one Health Coverage assistance group.
The _____________________ is not considered a direct service delivery area for serving applicants and clients.
State of Indiana Government Center
The Regional Change Center (RCC) processes eligibility documents as well as what?
answers phone calls from clients,
According to the PPM, if an individual requests that an application be mailed, when is the worker to take action to mail the application?
application to be mailed is made, the application is to be mailed the same day.
What is considered the "System of Record"?
IEDSS
This part of an IEDSS page contains Case Information including Case Number, Case Action, Case Status and the Local Office Flag.
Right menu
Where are Logical Units of Work (LUW) listed in IEDSS?
Left Navigation Bar.
There are three IEDSS Online Help tools. They are:
How to Help, Page Help, and Field Help.
The Application Status of "Application Pending -Staged" means ____________________________.
Application Pending -Staged" means an electronic application has been received and needs to be registered.
What do you do with the original documents scanned at the local office?
Return them to the client
Public Assistance
Which Voter Registration form is tracked by the state and should not leave the local office?
VRG-6
TANF/SNAP
This benefit provides food assistance to low and no income families.
SNAP