Connect
How often should you use this connect step?
Every Guest Every Time - EGET
What information do you need to get into an account?
Name, phone number from Authorized User or Account Manager and ID
What is the Discount for EB5?
5 accessories gives $35 off
Should you take the First No as an answer?
No
What is the QR code called to review orders with the customer?
View Together
What is the Victra Greeting?
Hi Welcome to Verizon! My name is _____ And yours? What brings you in today?
How many Questions should you ask during Discovery?
As many as needed to get information to recommend
What is one of the ways to add perks on us?
VHI Ultimate
What Step is the most important to be thorough help overcome Objections?
Discovery!
What site is used most to review your store?
Why is The connect step inportant?
Creates Consistency for the Customer and foundation for the rest of the interaction
What is the Importance of asking for current Address?
To make sure they qualify for VHI and other Verizon Services.
What are the minimum requirements to demo during recommendation?
3 devices and 5 accessories (per device)
What is a good way to overcome
a budget objection?
Build Value
Affirm
Verizon Credit Card
What should we avoid when assuming the sale?
Asking if its okay to continue or close ended questions
What Should you do when a new guest comes in while you’re working with another Customer?
Greet them and add to queue
What are the 3 most important questions to ask After account Look Up?
BOP
Employment
Phone Usage
What benefits are covered under VMP?
Same Day Screen Replacement at No Cost
Device Replacement Overnight
Extended Warranty
Battery Replacement
What are the 4 steps to overcoming objections?
Acknowledge the Concern
Reframe the Perspective
Tie back in Value
Close with Confidence
What is the minimum expectation for RIS scores?
90% of 5 out of 5
What body language would help create a positive interaction during the greeting?
eye contact, smile, stand, and walk toward them.
What forms of ID are acceptable?
State issued ID, Passport, Military ID, Alien Resident Card
What is the cost monthly for 2 lines on ultimate, 1 plus and 2 welcome with Auto pay?
$215
How do you Overcome Objections for VMP?
Use the Value of peace of mind solutions to broken lost or damaged phone
Why is it important to sell with integrity and give a good customer experience?
Referrals, continued business, prevent chargebacks and escalations