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Product Delivery Case
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What is the income reporting period for paid employment?
What is My Benefits?
An online, 24/7 portal to access and share information regarding your social assistance file.
Provide 4 examples of what an individual may be eligible for through discretionary benefits
Utility arrears
Funeral Expenses
Dental
Medications otherwise not covered under health benefits
Other support health or prevent loss of home: ie. air conditioners, beds, cleaning services to avoid eviction due to hoarding, food in exceptional circumstances etc.
What does CSW stand for and what are the main aspects of the role?
Community Services Worker
Income
EVPs
What are 4 things that can be done using My Benefits?
•You can report income, address or telephone number changes
•See past payments and view letters
•View your information such as your phone number, email, and family members on your file
•Use Messages to send direct messages to office
•Submit various items for verification
•View the status of your file
What is the amount of earnings deducted from the Ontario Works cheque in the first 3 months on assistance?
What is the basic deduction after the first 3 months on Ontario Works?
What percentage of the earnings are then deducted from the Ontario works cheque?
First 3 months - 100%
After 3 months - $200, 50%
What is IVR stand for?
What does it provide users?
Interactive Voice Response System (IVR)
A toll-free telephone system that provides general information to participants about Ontario Works and selected information about personal case files.
Provide 6 Additional Benefits
Special Diet Allowance (SDA)
Housing Stability Benefit (HSB)
Other Employment and Employment Assistance Activities Benefit (OEEAAB)
Employment Related Expenses (ERE)
Pregnancy/Breast-Feeding Nutritional Allowance
Medical Transportation
What is the asset limit for a couple with two children?
$16000
$15000 for couple, plus $500 per child
What are the maximums for Housing Stability Benefits and how often can you access it?
Available once every 24 months from last date issued
Single/Couple with no Dependents - $900.00
Single/Couple with Dependents - $1600.00
What are 4 Responsibilities for OW participants?
•Immediately report any changes
•Report all income
•Respond promptly if you receive a request for information
•All members of your benefit unit who are 18 years of age and older are required to participate in action plans, and file updates
What are some items to be taken into consideration if a Benefit Unit has more than one vehicle to determine if it is exempt? What happens if the second vehicle is not exempt?
How many members are on the BU?
What is the fair market value of the second vehicle?
What is the second vehicle used for?
Does the non-exempt vehicle, combine with other assets, place BU above asset limit?
CL is provided up to 6 months to sell the secondary vehicle. After six months, if the vehicle has not been sold, the vehicle will be considered as an asset.
What should you do if a benefit is denied, and why?
Each denied benefit should be entered in the system so that a denial letter to be issued
The denial letter is required so that a client can appeal the decision, should they choose to do so
What are your 3 Rights on Ontario Works?
Any time that you meet with your worker you can bring someone with you. This person can be anyone you would like to have there.
A Decision in Writing
We will write to tell you of any eligibility or financial decisions we make and the reasons for making them.
A Chance to Have Decisions Reviewed
If you disagree with any decision that we make, you may request a review within thirty (30) days of the date on the letter. You will be told of the result in writing.
Calculate the Ontario Works cheque + earnings for single benefit unit, with maxed out shelter, who has earnings from a part time job of a $1000 after they have been on Ontario Works for more than 3 months
Income of $1000
Income exemption $200 (leaves $800)
Income deduction $400 (50% of the remaining $800)
New OW entitlement $333.00
Total monthly income from all sources $1333.00