True or False
Duty Shifts start at 10 pm -10 am
(False: 10p-8a)
How many people are on call from Residential Living each night?
4
What time are you expected to call in for your duty shift?
No later than 8:30p
How do you submit your hours worked for night duty
Log 10p-8a for your night duty shift in GMS
A summer guest calls at 11:30 pm because they are locked out of their room. How do you respond?
Proceed to the Harbin Key Room.
The guest meets you at the RHO; confirm their identity via photo ID (verify with StarRez)
Follow standard lockout procedures in StarRez (here) to grant the guest access to their space
Return key to the Harbin Key Room; log the lockout in the Night Duty log
You should wear your work shirts when responding to a duty call
True
Where can you find duty procedures, important phone numbers, and duty logs?
Night Duty Powerpoint on the website, Call Trees posted in summer offices
Where do you pick up the Duty phone?
Harbin Key Room, Harbin 104
How do you respond when answering the duty phone?
Residential Living, Night Duty, this [your name] how may I help you?”
A summer guest calls about their AC not working in their room
Identify guests (conference vs. individual)
Check dashboard in StarRez to identify spaces allocated to the group
Pull keys from the Harbin Key Room and inspect space (even if it says it’s vacant)
Instruct guest to bring linens with them
Issue keys to guest
Fill-out ERAC form
Contact CDOD for emergency Facilities issues
File maintenance work requests
Log in Nighty Duty log
During lockout, the guest must confirm their identity via photo ID
True
If A night duty call requires an action, how many people should be included in the response and what are their positions?
Night Duty Student staff and Summer RA or CDOD or Conference Lead associated with group
By what time should you submit a duty log for your shift?
By 8a
How do you end your night duty shift
Duty phone is returned to the Harbin Key Room between 8a-9a the following morning and submit Duty Log
You receive a phone call that the lights do not work in a summer guests room. How do you respond?
Identify guests (conference vs. individual)
Check dashboard in StarRez to identify spaces allocated to the group
Pull keys from the Harbin Key Room and inspect space (even if it says it’s vacant)
Instruct guest to bring linens with them
Issue keys to guest
Fill-out ERAC form
Contact CDOD for emergency Facilities issues
File maintenance work requests
Log in Night Duty Log
You can leave campus when on call.
False: Stay in your room in case of a call
Name all four residential living position titles that are on call at any given night during the summer
Night Duty, CDOD, Summer RA, Conference Lead
When calling for help, what three items of information should you have prepared?
Type of Situation
Name(s) and conference group if possible
Rooms
Log in your availability in WhenToWork (WTW)
A Summer guest from a conference group calls explaining they are missing linens for 2 of their participant rooms. How do you respond?
Contact Conference Lead for the group to assist
Collect the linens from the extras stored in the Harbin Key Room?
If not enough in Harbin Key Room, Conference Lead will assist in accessing linen in Village C storage
Provide linens to guest
Log the call in the Night Duty log
When on call you need to stay overnight in the Harkin Key Room
False: Stay in your room in case of a call
Besides residential living on call positions, what is another resource you can call during an emergency
GUPD, GERMS
When should you call the CDOD other than to check-in at the start of the shift?
When there is no key for a lockout room or key doesn’t work.
How do you place someone in an emergency space?
Identify guests (conference vs. individual)
Check dashboard in StarRez to identify spaces allocated to the group
Pull keys from the Harbin Key Room and inspect space (even if it says it’s vacant)
Instruct guest to bring linens with them
Issue keys to guest
Fill-out ERAC form
Contact CDOD for emergency Facilities issues
File maintenance work requests
You receive a call from a conference group that a participant has been locked out while addressing another issue. What is your response?
Let the guest know you will call back when you have concluded the current issue.
FYI: Keeping a notepad with you can be helpful!