I'm Rocking it!
Share one tip/trick about anything you've learned. Whether it's how to navigate TSYS better, or how you've improved in a matric, or how you set up your screens.
No right or wrong answer! Thanks for sharing! ;)
What are the 3 different wants a guest can change or reset their PIN?
Activation - All Chip-and-PIN RedCards - RGC/RCFP
1. IVR, 2. RCAM, 3. Pin Mailer
Share you favorite and least favorite procedure and why.
Interesting...
Tell us 1 fun fact you haven't previously shared
Let's get to know each other more :)
What's one thing you will miss from the class/ training?
It better be your AWESOME SME's Daniel & Flor ;)
What are the different forms a guest can pay their bill?
Forms of Payment - RGC
1. Phone, 2. Mail, 3. In store, 4. RCAM (online) 5. Electronic (bill pay)
What is your favorite day of the week?
My days off lol
what fast food has the best french fries?
Jack in the box best Curly Fries hands down
Authorized user wants to pay with a Debit Card
QuickRemit Payments – RGC, AT/U2, then AT/QD; You must change the name/address field in QuickRemit to match the owner of the debit card,
Okay, does Pineapple belong on pizza?
Absolutely... NOT, but my hubby thinks otherwise
What 3 things should you do when a call comes in dead air?
Code account PT/Z7, note account: Dead air/unable to hear guest. Advised to call us back and disconnected call., Disconnect Scripting – RGC , then Track call: Dropped Calls / One-Way Audio Issue - Retail & RedCard
Looking at where you are now, what piece of advise would you give YOURSELF the first day you where on phones?
:)
What are the 4 competencies of Quality?
myQuality Behaviors and Resources – RGC; Active Listening, Issue Diagnosis, Issue Resolution, Communication
Share 1 thing you LOVE about Target since you started working here :)
What's not to love?
What must be provided on all regarding payments and fees?
MyQuality Behaviors and Resources – RG; SSO
Would you rather have a constant supply of the best coffee in the world at your office or a constant supply of the best snacks in the world at your office?
your answer here :)
What sport Does Daniel enjoy watching, and what is his favorite team?
I enjoy watching football and the Denver Broncos are my favorite team!
Flor has how many kids? How many boys/girls?
"..and we have 2 beautiful girls."
Lucero is obsessed with what 2 things? She also has a collection of both.
"I’m Obsessed with SpongeBob and Giraffes, I have a collection of both!"
Megan LOVES going to this place often and Loves anything about it!
"I love anything Disney and going to Disneyland often!"
Share a goal you have set for yourself, whether work relate or personal
How can a guest redeem their Mastercard Rewards, and how what's the minimum they need to have to be able to redeem them?
Mastercard Rewards Hub - RGC
Rewards may be requested in the form of a Target GiftCard, either by mail or email, if rewards value is $10 or greater.
What are 4 reasons for a credit limit decrease?
Credit Limit Decrease Inquiries – RGC; 1. inactivity, 2. past due,3. information we received from credit bureau,
Credit Limit Decrease - RGC/RGCO; guest requests it.
Share your go to Starbucks drink! Or whatever place you go to ex: Dunkin Donuts, Dutch Bros, etc
Yes, I need to try new drinks lol
Tell us a joke!
Ha, you thought only Lucero told jokes, not today ;)