EFunds
Where do you find proper comments?
askRBFCU
What is a CTR and what is the amount that must reached in order to file one?
Currency Transaction Report and $10,000.01
How many red folders does Bitters have and where are they located?
3 Red Folders
Teller Line, BM Office, and LC
What is the 3x10 SDB price per year?
$30.00
What month and year was RBFCU established?
October 1952
What are proper comments for a failed DL/ID?
"Verified DL/ID#"
At what amount does compliance need to know a reason for a large withdrawal/CTR?
$25,000.00
How many handheld alarms does the Bitters branch have? Where are they located?
4 Alarms
BM office, LC, Teller Line, and alarm panel
When are contracts, access tickets, cross reference forms, ect sent to Records for imaging and how frequently?
What is the name of our Realty company?
What are proper comments for a minor with an adult on account, no ID, and failed SSN?
"Minor account verified input name, address and DOB with adult on account - no ID for minor. Verified input SSN with adult on account per branch/department management."
If you see or experience a member acting strange or encounter out of the ordinary situations, what report can you fill out?
SAR (Suspicious Activity Report)
How often do we change the "all clear" sign? What do you need to do if the "all clear" sign isn't up when you arrive to the branch?
Quarterly
Call the branch and ask is everything is okay.
If they reply using your last name ("Mr. Hatcher") leave the premises, notify security, then management right away.
How much is our drilling fee?
$171.00
What is the maximum dollar amount RBFCU can do for a Medallion Signature Guarantee?
$1,000,000.00
How many days do you have to verify a failure before we must close membership?
All failed IDV results must be properly verified and have the appropriate comment entered within five business days
How many days does the compliance department need in order to file a CTR? SAR?
CTR: 15 Calendar Days
SAR: 30 Calendar Days
If Audit or QCD arrives at the Bitters branch what must we do to properly verify their access?
Verify Prox Card/ID in Workday, contact HUB, Notify Top 2/Management.
What do we do with items left in the SDB by an unknown member?
Place into the internal box as "lost and found" items.
What can create a Buy/Sell or Change Fund outage?
Open cash transfer tickets or tickets not being accepted in DNA correctly.
What physical paperwork can we use to verify a failed address?
Specific piece of mail (45 days), insurance card (Auto, homeowners, or renters only), lease agreement.
List all the acceptable forms of ID?
US Driver's license, US State ID Card, Passport (in English), Passport Card, US Military ID, US Civil Service Card, TX Concealed Handgun License, Matricula, Permanent Resident Card, US Employment Authorization Card.
If you are the incident teller after a robbery what steps do you follow?
Hint: 6 steps
Activate alarm when safe to do so,
Say loudly "I've been robbed lock the doors",
Call 911 from landline,
Preserve evidence,
Lock your drawer & give key to management,
Go to office/breakroom with another employee to fill out robbery witness form.
What reasons are we able to drill an SDB for?
Hint: 4 reasons
Non-Payment
Collections
Court Order
Member Request
RBFCU recently merged with what Credit Union?
Fellowship Credit Union