The Fine Print
The correct foot and size needed to make a Men's footwear display.
Left foot, size M 9. If there are no 9's left, use the next closest size up or down.
The S in SOLE recommends that consumers should be greeted within how long after entering the store or entering your zone?
What is
30 seconds
What does it mean when something is considered KIT or Keep It Tight?
KIT means that whatever topics are discussed must stay private between the parties involved and avoid discussing with others outside private spaces.
(e.g., coaching conversations, knowledge about upcoming shoe drops that the public does not yet know, security codes used in our store, etc.)
Explain what it means to 'cascade' or 'waterfall' when it comes to apparel. Name 2 important standards to remember when cascading.
One hanger is hooked in front of another hanger, which helps save bin space when backstocking.
1. Bra hangers are never cascaded
2. Only cascade two hangers of the same size item
True or False: Nike member benefits can vary across the world -- some features and services are not available in all Nike geographies.
What is False
e.g. The Nike Run Club app is available in many countries, but not all countries in the world.
e.g. Member exclusive discounts can vary depending on a user's location, season, and other factors.
Name 4 different areas in this photo that should be fixed according to visual merchandising standards.
- price tags tucked in
- correct size order
- size beads on the hangers
- size stickers removed
- missing sales signage
What is the best way to learn about a consumer’s needs when asking them questions?
(Hint: ask ‘this’, avoid ‘that’)
What are
- Open ended questions
- Avoid yes/no questions
Explain the three types of theft.
- Internal: when an employee takes something that does not belong to them or they have not paid for.
- External: when a non-employee takes something that does not belong to them or they have not paid for.
- Operational errors: mistakes that cause loss for the company such as incorrectly scanning in shipment, register errors, mismate shoes in footwear boxes, etc.)
**DAILY DOUBLE**
What is the maximum height limit when stacking boxes or cartons in BOH?
The number of times in a given year that a Nike member receives a birthday coupon.
TWO: one coupon on their birthday month, and another coupon six months later on the month of their half-birthday.
Explain conversion, its importance to the business, and how it is measured.
Conversion is the percent of consumers who make a purchase out of the total traffic for the day. The higher the conversion, the better for the business.
(e.g. if two out of every ten consumers makes a purchase, then conversion equals 20%)
Explain active listening - what actions involve active listening, its importance, and which steps in SOLE does it align with best?
- Actions involved: nodding, making eye contact, repeating your consumer’s needs, and asking clarification questions
- Important aspect of both Observe and Learn. Practicing active listening signals to the consumer that you are seeking to understand their needs to help them in the best ways possible.
List all items that are NOT allowed to be brought inside the fitting rooms.
- No shoes/footwear
- No EQ: socks, hats, backpacks, water bottles, headbands, basketball/soccer balls, etc.
- No mesh bags
The difference between a defective item and an obsolete item.
Defective item: an item being returned by a consumer which has damage on it that prevents it from being resold. Must process return under 'defective'.
Obsolete item: an unsold item in store that becomes damaged and can no longer be sold.
Three easy ways that consumers can become Nike members for free.
1. In-store by scanning a QR code to sign up with their email or to download any of the Nike Apps.
2. Through apps: consumers can download and use any of the Nike apps (Nike, NRC, NTC, SNKRS)
3. On Nike.com: consumers can go to the nike website and sign up on their own or with help over the phone or through chat.
List 3+ things that do not adhere to staff dress policy.
- Open-toed footwear
- Wearing hats/caps
- Sleeveless tops
- Non-Nike logos
**DAILY DOUBLE**
A consumer walks into the store wearing headphones and does not hear you greet them.
a.) What are other ways you can acknowledge this customer?
b.) Why is it important to do so?
a.) Greet nonverbally- smile, nod, wave, stay visible nearby.
b.) Important so they know who to ask for help if needed, and because every consumer should receive a welcome from our employees to signal our readiness to help.
What does EAP stand for? Explain its purpose.
EAP = Employee Assistance Program: a free and confidential counseling, education and referral service. They offer support for a range of issues from managing anxiety, sleep issues, depression, to achieving balance and building stress resiliency. (plus other areas covered)
Explain in detail the steps for fulfilling a BOPIS order.
- Open SCORE app to locate order
- Scan each item in the order
- Bag items
- Print order label and affix to bag
- Notify consumer for pickup
- Place bag in holds bin
The correct color order when organizing an apparel clearance rounder. (include pink and neutrals in your response)
What is
Pink / ROYGBIV / Neutrals (white, gray, black, brown)
What is the purpose of O in SOLE? (explain what word it highlights, and at least 3 points explaining its purpose)
OBSERVE:
- See behaviors, body language, and level of eye contact from consumers
- look for different cues that indicate if your consumer is a certain type (rushed, distracted, leisure shopper, Nike fan, or a combination of these)
- Use observe to guide us on how to best approach and help them.
Explain Nike’s return policy. (Hint: 2 key points)
- If within 60 days and they have the receipt, worn or unworn, consumers can return anything no questions asked
- If past 60 days OR if consumer has no receipt, then no returns and no exchanges will be allowed
How many times per week are each of the following procedures executed?
- Full Store Scan
- Out of Stock Audit
- Bin Audit
- Full Store Scan = 1x every Sunday
- Out of Stock Audit = 3x M/W/F
- Bin Audit = 2x T/Th
Name as many Nike Membership benefits as you can think of! (minimum of 4 to get the points)
- Free shipping on online orders
- Receiptless returns
- Extra copies of receipts on account and sent to email
- 60 days wear test
- 60 days return window
- Member exclusive coupons and promos