NJ Bucks Primary Care

Visit Type

100

You only schedule patient a day and a year after your last visit. Which visit type would I be? 

Bonus: If I have medicare and will like to have my annual but I already had my WTM which appointment will you offer me? 

RAV

Bonus: AMW

200

I have never been seen in this practice before and will like to transition my care. Which would i be? 

NPV

300

I am having sick symptoms (cough, congestion ETC) what visit would you offer me? Voorhees office

Bonus: If I am a new patient with sick symptoms what will you offer me?

Schedule patient for appt 

Bonus: NPV 

400

I had a fall at work and will like to see my PCP. what visit type will you offer me?

Both Practices do not offer MVA/WC

500

I was just released from the Hospital and need an appointment within the next 14 days?   

Bonus: If the patient is scheduled after the 14 day window. What kind of visit would you offer them?

TCM

Bonus: RPV

Locations

100

What's the name of my practice if my department number is 1352? 

Voorhees 

200

I am located in Mount Laurel, what is my address? 

5000 Dearborn Circle, ML NJ 

300

what is the name of the practice manager of the practice 1059? Do we ever provide the names of the practice managers? 

Kristin Lippincott

400

If a patient is calling to get the number directly to the practice, Do we provide that number? 

No, because on the protocol it states to never give the number out. 

500

If a patient is calling for the NPI number for Cherry Hill. Which number will you provide? 

1134278971

Insurance

100

I have Health Partners, can I be seen at any of our practices? 

no, because NJ do not accept Medicaid 

200

Do we accept IBC Personal choice? 

yes

300

Which insurance requires capitation? Name one insurance company and plan. 

HMO. IBC (keystone health plan east) 

400

I have Aetna better health; can i get seen any of our practices?

No, Non-Par

500

Name 3 insurances and Plans we accept? 

Freestyle 

Messaging

100

If a patient of CH and ML is calling for a refill, do we route a message? 

Bonus: if patient is out of medication can we route it a high priority? 

yes 

Bonus: yes, as long as we explain why it's a High priority 

200

If we are routing a message to the Voorhees practice for Scheduling, which pool will we route that to?

Bonus: if the message was going to CH/ML which pool will you use? 

P SF Fam Med Appt Pool

Bonus: Cherry Hill PSR pool

300

If a patient is requesting that we submit a referral for their upcoming specialty appointment, what will we do? 

create the referral using Pear, Availity and then send a message after referral was created

400

Do Mount Laurel and Cherry Hill have the same pools? 

Yes, both practice messages go to all the same pools 

500

Do we have to use Smartphrases every time we send an encounter? 

Bonus: What is the smartphrase we use? 

Yes 

Bonus: .primarycarepatient

Urgent Symptoms

100

If a patient is calling with Urgent Symptoms and is a patient of the Voorhees practice, what will you do? 

Bonus: what is a cold transfer opposed to a warm transfer? 

Warm Transfer to the office

Bonus: Warm transfer is what you introduce yourself and patient and provide details of needs. 

cold is when you transfer and disconnect. 

200

I am a patient of CH and I am having an asthma attack. What should you do? 

Send urgent message to Nurse Triage then MS Teams to nurses:   

Jamie Errickson-Shanin, Jeaniece Solano, Soriya Thach, Rebecca Warren

300

If i am a patient of Dr. T and i am having abdominal pain. What should you do? 

Assess pain level--route to pool if <8 out of 10" If 8 and higher, warm transfer to office.

400

If i am having COVID symptoms, is that considered an Urgent Symptom? 

no

500

Are we allowed to advise patient of any clinical advise such as " i think you should go to the ED"? 

No becuase we are not clinical.