General
What are the three reasons violations occur?
Negative balance
Vehicle not listed
Non-customer
When is the code DOTV used for a violation?
Non-customer
What section would you tell customer to fill out if they state vehicle not their?
Section A1 and D
What number would you see if the violation was with Linebarger collection agency?
7
How many violation fees can you waive for a private account?
12
What two ways can you look up violations other than the violation number?
Name
Plate
What code would you use to dismiss violations for a home or away customer?
DCST
What section do customers fill out if they state vehicle or plate was stolen?
What document do they need to attach?
Section A1 and D
Police report copy
What number would you see if the violation was with PAM collection agency?
5
How many fees can you waive for a non customer?
1 per rolling year per plate
What letter do violations start with?
The letter T
What dismissal code is used for a violation image that is not clear?
DISI
What section does customer need to fill out if they state that there device read and the Toll was paid through there account?
What document would they need to send in?
Section A1 and D
Copy of statement
What collection agency is associated with the number six?
CCS/ Credit Collections Service
How many fees can you waive for a business account?
24
What letter do Toll Bills start with?
The letter B
What dismissal code would you use if a customer stated they paid the toll already and you are able to see the receipt?
DNPC
What section does an away customer fill out if they are disputing violations via mail?
Section C2 and D
What number would you see if violations are in-house collections?
3 and 4
What tab do you use to dismiss violations?
Dismissal
What does A.E.T stand for?
All Electronic Toll
When do you use the dismissal code DSKP?
When a home or away customers already paid Toll through their account.
What section would a customer fill out if they state plate number belongs to them but vehicle does not and what should they send in as well?
Section A1 and D with registration
How many notices are sent before violations are sent to collections?
2 notices
What would you use to dismiss violation fees?
Violations tab
What three things can you not do on an account if a customer has open violations?
Add credit card
Request a device
Add vehicle
What dismissal code would you use if the customer states they paid Toll with exact change?
How many can you waive if the customer agrees to pay toll?
DNLM
UP TO THREE
What section does a non-customer fill out when they are disputing violation via mail and what do they need to send in?
Section B and D
Check or money order for toll
Can you make partial payments for violations in collections?
Yes
What tab would you use to post tolls to home or away account?
Dispute tab