General
Violations
CUI
EzPass Plans
General 2
Violations 2
100

What is our toll-free number? 

What is CMS number?

1-888-288-6865

1546

100

What tab is used for making payments for violations?

Violation tab

100

What tab would you click to create a CUI?

Service Request (green tab)

100

What discount does the NJ standard plan offer to our customers?

10% 

100

What are the IAG codes for the following?

Auto

Pick Up

RV

Van

Motorcycle 

72

200

456

264

136

100

How long does it take for violations to escalate to the next level?

30-35 days

200

What do our account numbers begin with?

How many digits are they?

1,2,3,5, and 6

13

200

What dismissal code is used if image not clear?

DISI  

200

What does OAR stand for?

Open Account Refund 

200

PASI plan includes what bridges?

Bayonne Bridge 

Goethals Bridge 

Outerbridge Crossing Bridge

200

How long do email statements last?

30 days 

200

If customer had 18.00 on their account at the time of the violation transaction why did they receive a violation?

Plate not listed 

300

How many days has an account been negative when the customer is in RVKW?

60 days 

300

What is the name of our A.E.T bridge?

Shudders Fasss

300

Private account customer reached the max for violations fee waivers and has a balance left of $1200.00...how would you assist them?

Advise balance due but can submit a Collections Payment Plan

300

What are the trip requirements for the ACE plan?

30 trips in a 35-day period 

300

What is the pin number used for?

IVR 

Email statements 

300

What is the blue refund sheet for?

Home customer that paid tolls and fees and requested refund for fees

400

What do the customers need to access their account online?

Account number 

Tag number 

Username 

Password 

Security message 

400

What are the three reasons violations occur?

Negative balance

Plate not listed 

Non-customer 

400

Customer states they paid Toll at the ACM lane but still received a violation and refuses to pay the toll again, what Queue and Sub-queue would you use?

CUI ACM lanes 

400

Name three account specific plans?

PASI 

PATERSON PLANK

FLORENCE 

400

What does Nixie stand for?

Undeliverable 

400

What is Plate Sweep?

Before the second notice sent out system will sweep the accounts and if it finds the account it will post the toll " DISSHOME"

500

Name atleast four things a customer cannot do online.

Change name

Payment less than 10.00

Access revoked account 

Change Rebill 

Add sub account holder 

Update plate number and state 

500

Can an away customer post a Toll to their account if the violation date is over 55 days? 

How would you help the customer?

No

Pay tolls waive fees and add account number or tag number to notes 

500

Customer had both of their tags in the car and was charged twice for each toll...what Queue and sub-queue would you use?

CUI adjust 

500

Name three tag specific plans.

NJ senior

NJ Green

ACE

DRBACMTP

DRBAFTP

DRJTBC

DRPASENIOR

NYSBA

GSPTRLR

DRPADP

500

How long does a customers account have to be inactive before we send out a letter stating we are going to close it?

2 years 

500

What dispute section would customer fill out if they say vehicle not theirs but the plate is?

A1&D with copy of registration 

600

What would you advise the customer to do if they state the vehicle is not theirs but the plate is?

Fill out sec A1& D with copy of registration 

600

When an away customer post tolls to their away account the violation status goes from ... to ....?

Dispawhold to Displsweep 

600

Customer states they returned back there device and its still active on the account but there is not activivity...what CUI would you select?

CUI tags 

600

What will happen if a customer request to delete a plan that has trip requirements?

UUCT'S WILL APPLY 

600

What would cause a customers account to get a cc lock on it?

Customer dispute charges twice within 180 days 

600

Regardless of the situation customer must always pay the toll.

True or false?

False 

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