General
What is our toll-free number?
What is CMS number?
1-888-288-6865
1546
What tab is used for making payments for violations?
Violation tab
What tab would you click to create a CUI?
Service Request (green tab)
What discount does the NJ standard plan offer to our customers?
10%
What are the IAG codes for the following?
Auto
Pick Up
RV
Van
Motorcycle
72
200
456
264
136
How long does it take for violations to escalate to the next level?
30-35 days
What do our account numbers begin with?
How many digits are they?
1,2,3,5, and 6
13
What dismissal code is used if image not clear?
DISI
What does OAR stand for?
Open Account Refund
PASI plan includes what bridges?
Bayonne Bridge
Goethals Bridge
Outerbridge Crossing Bridge
How long do email statements last?
30 days
If customer had 18.00 on their account at the time of the violation transaction why did they receive a violation?
Plate not listed
How many days has an account been negative when the customer is in RVKW?
60 days
What is the name of our A.E.T bridge?
Shudders Fasss
Private account customer reached the max for violations fee waivers and has a balance left of $1200.00...how would you assist them?
Advise balance due but can submit a Collections Payment Plan
What are the trip requirements for the ACE plan?
30 trips in a 35-day period
What is the pin number used for?
IVR
Email statements
What is the blue refund sheet for?
Home customer that paid tolls and fees and requested refund for fees
What do the customers need to access their account online?
Account number
Tag number
Username
Password
Security message
What are the three reasons violations occur?
Negative balance
Plate not listed
Non-customer
Customer states they paid Toll at the ACM lane but still received a violation and refuses to pay the toll again, what Queue and Sub-queue would you use?
CUI ACM lanes
Name three account specific plans?
PASI
PATERSON PLANK
FLORENCE
What does Nixie stand for?
Undeliverable
What is Plate Sweep?
Before the second notice sent out system will sweep the accounts and if it finds the account it will post the toll " DISSHOME"
Name atleast four things a customer cannot do online.
Change name
Payment less than 10.00
Access revoked account
Change Rebill
Add sub account holder
Update plate number and state
Can an away customer post a Toll to their account if the violation date is over 55 days?
How would you help the customer?
No
Pay tolls waive fees and add account number or tag number to notes
Customer had both of their tags in the car and was charged twice for each toll...what Queue and sub-queue would you use?
CUI adjust
Name three tag specific plans.
NJ senior
NJ Green
ACE
DRBACMTP
DRBAFTP
DRJTBC
DRPASENIOR
NYSBA
GSPTRLR
DRPADP
How long does a customers account have to be inactive before we send out a letter stating we are going to close it?
2 years
What dispute section would customer fill out if they say vehicle not theirs but the plate is?
A1&D with copy of registration
What would you advise the customer to do if they state the vehicle is not theirs but the plate is?
Fill out sec A1& D with copy of registration
When an away customer post tolls to their away account the violation status goes from ... to ....?
Dispawhold to Displsweep
Customer states they returned back there device and its still active on the account but there is not activivity...what CUI would you select?
CUI tags
What will happen if a customer request to delete a plan that has trip requirements?
UUCT'S WILL APPLY
What would cause a customers account to get a cc lock on it?
Customer dispute charges twice within 180 days
Regardless of the situation customer must always pay the toll.
True or false?
False