Hot Topics
You are with a member and have a question about a new medication they have been prescribed, this is where you can reach the pharmacist live.
What is Phone a Pharmacist Teams Chanel?
This biometric should be obtained at every visit.
What is Blood Pressure?
This platform is now the primary source for scheduling, visit management, documentation, and member workflow.
What is Salesforce 360?
This external resource is frequently used to locate laboratory values, hospital information, and outside clinical records.
What is Health Gorilla?
ER visits count against the successful closure of this MSP CI.
What is COPD?
Outreach efforts by text of members who are frequently hospitalized helps to improve engagement and reduced care assistance opportunities. These can be done weekly, after a hospitalization, for visit confirmation, or to UTR members.
What is L90 outreach?
Members with diabetes who have an A1C of 5.9 should have their A1C checked this often.
What is every 3 months?
These discipline recommendations now appear directly inside visit navigator to help identify clinical opportunities?
What are Pharmacy, MSP and Holy Grail?
This tool compiles a structured clinical summary by bringing together key information from Athena, Salesforce, the Monogram risk model, and Health Gorilla documents.
What is Patient Prep?
Bonus point if you can recall where it is located in 360.
Hospitalizations count against the successful closure of these three CIs.
What are Diabetes, COPD and Heart Disease?
This number should be saved by all clinicians. When you call, it will now recognize you, alert you to known issues right away, check open tickets, create a new ticket for you, and prioritize urgent needs including field clinician calls.
What is the Help Desk?
*Each group gets a bonus point if you all have it saved in your phones.
Good patient preparation for biometrics includes confirming medications, allowing the member to rest before this test, and ensuring proper cuff size.
What is blood pressure measurement?
One enhancement this year allows clinicians to view trends and previous laboratory and vital information without leaving 360 member chart.
What are lab trends and vital trends?
If unable to locate recent labs in Health Gorilla, these other two resources can be used.
What are Labcorp and Quest?
Name three goals of Monogram's kidney intervention program.
What are:
Slow CKD progression
Reduce hospitalizations
Improve quality of life
Improve blood pressure control
Improve medication adherence
Delay dialysis when appropriate
Prevent crash risk
I use this site to re-order patient education materials, PPE, diagnostic equipment, AIC supplies, and scrubs/polos.
What is Regency?
This in home test may be required regardless of chronic comorbidity diagnosis.
What is Spirometry?
There are two ways to complete a chart in 360.
What is complete the visit and what is complete documentation?
This resource can assist with language interpretation and ASL.
What is LSA Interpreter Services?
*Bonus point if you know where to find contact.
*Double Bonus if you know how many days needed in advance to request ASL.
The ACP completion is a required step for this CI.
What is CKM?
*Bonus point if you know who has to sign the ACP.
*Bonus point if you know what goal this closes.
A clinician arrives prepared by reviewing Patient Prep, ensuring consent is valid, assessing the available recommendations, using Ambient AI for note taking, obtaining needed biometrics, discussing what concerns the member has, documenting information through the visit, and scheduling the next visit before leaving the house.
What is delivering the Monogram Gold Standard Visit?
Name the three primary biometrics Monogram is emphasizing the second half of this year.
What are Blood Pressure control, A1C control and Spirometry?
This is where you order deliverables directly in 360.
What is the Care Plan Tab?
This resource shows clinicians their panel of patients and provides information of tools used for their visits such as % checked in at start of visit in 360, Ambient AI use, Patient Prep use, CI progression. It also gives you a quick snapshot of your panel of patients who have outliers for control in biometrics.
What is the Clinician Performance Dashboard?
What is the next CI step and updates to the CI details?