Account Maintenance
This is a form of two-factor authentication required for most clients. They provide an additional layer of security on vanguard.com and our mobile apps. Clients verify their identity with a temporary 6-digit code sent to their phone after they submit their username and password.
What is a Security Code?
Client wants to move money from the settlement fund in their IRA to their bank account on file. Can this be completed by Non-Licensed Associates?
What is No?
Changes to both mailing address and primary residence (or just mailing address) will generate two confirmations, one sent to the old mailing address, and one sent to the new mailing address. True or False?
What is True?
True or False: Non-Licensed Associates are NOT able to Walk clients through changing their Dividends and Capital Gain Elections
What is False?
When a client verifies the micro deposits for a new bank added or maintained through the web, a (blank) calendar day redemption hold is placed on the bank account.(Indicate how many days is the hold)
This is the Application used to search Forms mailed to Vanguard by Clients. This Application can also be used to research NIGO reasons.
When Stopping and Replacing a Check, this status means the check is still outstanding, and has not been cashed. This check status is eligible for replacement
What is Issued?
True or False: When quoting a total balance for assets held at Vanguard, Crew must include the date of the pricing information for the Vanguard Mutual Funds.
What is True?
Clients will receive beneficiary confirmation reminder every (indicate the occurrence) around their birthdate.
What is every 3 years?
What is False?